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Senior Business Systems Analyst (initial assignment Outpatient Applications) Temporary Full-Time (1.0) (until March 2028)

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Compensation Pay Range:

$56.27-$66.21

Job Description:

Please Note: If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant using the Jobs Hub.

To successfully apply for this position, please submit your application by 11:59 pm the day before the advertised closing date in the posting to ensure your application is received.

Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land.

CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system.

Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024, 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.

POSITION SUMMARY

The Senior Business Systems Analyst implements and ensures ongoing improvement of the software applications forming the Hospital Information Systems by:

  • Providing ongoing support to users and their Business System Analyst team
  • Supporting the improvement of processes/workflows (business and clinical)
  • Creating and maintaining project and system related documentation
  • Leading and coordinating the work effort of a team of staff supporting an application group
  • Maintain on-going professional development to ensure expertise (and certification where applicable) in relevant applications
  • Leading integrated Epic initiatives

MAIN RESPONSIBILITIES

Characteristic responsibilities include:

  • Provide leadership and mentorship to a team of Business Systems Analysts (BSA).
  • Coordinate the effort of BSAs and Senior Technical Support Analysts (STSA)) to support a group of applications and systems.
  • Participate in the evaluation and selection of applications. Develop functional specifications and research potential vendors. Analyze how the introduction of new or enhanced applications will impact current work processes. Recommend potential candidates to participate on various project-related committees and working groups.
  • Develop, document and test integration specifications in cooperation with BSAs and the interface management service provider to ensure that applications will interact smoothly and efficiently with each other.
  • Configure and test software to ensure that it meets the established functional application specifications. Supervise seconded departmental staff conducting in-depth testing of the software.
  • Establish utilization audits to ensure the application software meets the requirements of the users, that the application is being fully utilized, and that the users are completely knowledgeable in all aspects of its operation. Confer with vendor representatives regarding potential software modifications if required.
  • Recommend and/or create procedures governing the use of the application including new/revised work procedures for use in a department or on a hospital-wide basis.
  • Design reports and/or work with reporting specialists to enable system users to maximize the potential of the application as a management and/or patient care tool.
  • Monitor applications to ensure that their full potential is being used to benefit the hospital and its patients.
  • Support process to optimize applications by participating in prioritization of requests and creation of plan with deliverables to meet requirements.
  • Analyze proposed changes to business processes to determine the impact on users and their information systems. Evaluate proposed changes for their potential to offer improved patient care and lower operating costs without creating risks for the hospital. Present change proposals to supervisors, managers, directors, and operations directors.
  • Prepare project plans, system specifications, presentations, fit gap analyses, and work redesign documents. Participate in the development of requests for proposals and related procurement documents.
  • Ensure accurate and detailed documentation concerning how and why decisions are made throughout the course of an implementation project, vendor selection, systems design and development, and work process redesign.
  • Ensure development of comprehensive technical documentation, in conjunction with STSA and BSAs, to describe and explain the intricate software and hardware configurations of the applications and to document system backup and restoration of patient data in the event of a system failure.
  • Foster effective partnerships between the Information Services Department, vendors, and users.
  • Generate buy-in and participation on projects from all areas of the hospital and resolve conflicts where necessary.
  • Demonstrate a broad knowledge base regarding current and emerging trends in hospital administration and systems development. Use knowledge to provide guidance and support to business analysts.
  • Develop and recommend standards and policies for BSAs professional practices.
  • Demonstrate leadership and excellence by actively participating in user groups. Share best practices with colleagues in other hospitals. Maintain up-to-date knowledge of current hospital policies, practices, and procedures.
  • Perform work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety.
  • Participate in staff recruitment, performance appraisals and approval of leave forms.
  • Identify training needs of end users and provide/facilitate training.
  • Perform IS Leader on call duties (after hours/weekends/holidays) on a rotation schedule
  • Perform other related duties as assigned by supervisor.

QUALIFICATIONS

  • Police Record Check (CRC) (Essential)
  • University Degree in a relevant field, Graduate certificate in Digital Health or similar program and/or experience and formal training combined with demonstrated performance (Essential)
  • Previous leadership experience (Essential)
  • Comprehensively use computer technology and equipment (Essential)
  • Take steps to ensure timely completion of tasks by adjusting priorities as required (Essential)
  • Deal effectively with internal and external customers (Essential)
  • Communicate effectively and concisely, both orally and in writing (Essential)
  • Working knowledge of applicable occupational health and safety legislation; general knowledge of corporate/departmental policies and procedures related to health and safety. (Essential)
  • Certification in relevant Epic Applications an/or aptitude and commitment to do so (Essential)
  • Bilingualism (French/English)(Preferred)

*Timeline may be extended or shortened based on operational needs.

Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested.

Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process and welcome interest from all qualified applicants.

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

We thank all those who apply, however, only those to be interviewed will be contacted.