accorhotel

Senior Captain - Fairmont Gold

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  • Deliver exceptional and personalized service in accordance with Accor standards.
  • Ensure guests receive prompt, courteous, and professional service at all times.
  • Handle guest requests, concerns, and complaints efficiently, escalating when necessary.
  • Maintain a visible presence in the outlet to ensure guest satisfaction throughout service.
  • Supervise daily outlet operations during assigned shifts.
  • Ensure the outlet is properly prepared before opening and maintained throughout service.
  • Coordinate table assignments and monitor service flow.
  • Verify that all food and beverage items are served according to established quality and presentation standards.
  • Ensure opening, closing, and side duties are completed accurately.
  • Monitor cleanliness, hygiene, and organization of the outlet.Lead, motivate, and support Captains, Waiters/Waitresses, and Hostesses during operations.
  • Coach team members to improve service standards and product knowledge.
  • Monitor staff performance and provide constructive feedback.
  • Promote teamwork and maintain a positive working environment.
  • Ensure compliance with HACCP, food safety, hygiene, and sanitation standards.
  • Follow all company policies and local health and safety regulations.
  • Report maintenance issues and safety hazards immediately.
  • Ensure proper handling of equipment and company assets.
  • Assist with inventory control and stock requisitions.
  • Support cash handling and POS procedures when required.
  • Diploma or Degree in Hospitality Management or a related field is preferred.
  • Minimum 3–5 years of Food & Beverage experience in a luxury or upscale hotel.
  • At least 1–2 years of supervisory experience in restaurant operations.
  • Excellent communication and interpersonal skills.
  • Strong leadership and team management abilities.
  • Sound knowledge of food and beverage service standards.
  • Experience using POS systems (Micros/Simphony preferred).
  • Good command of English; additional languages are an advantage.

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.