Senior Client Support and Cash Reconciliations Analyst

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $2 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit www.citco.com.

About the Team & Business Line

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

Your Role:

• Advise clients on using Citco Banking Online (CBO) to process payments, monitor account activity, and ensure an excellent customer service experience while maintaining confidentiality.
• Build strong relationships with clients and Citco colleagues across multiple locations (Amsterdam, Cork, Dublin, Luxembourg) and become knowledgeable about Citco’s banking operations.
• Conduct bank and securities statement reconciliations for all division banks, perform initial investigations on unreconciled items, and carry out FATF investigations for AML compliance
• Manage and control all payment cases opened, handle queries from internal departments and third parties, and support SOC 1 testing and monthly KPI reporting.
• Carry out intraday checks to ensure reconciliations complete within strict deadlines, generate and control multiple daily and weekly reports, and monitor centralized team email mailboxes.
• Actively assess risk, identify potential failure points, and highlight them to line managers and risk teams while seeking opportunities to standardize processes, assist in process mapping, automation, and engage in local and global projects.
• Create and update standing operating procedures, work instructions, and process flows, and support training of new team members on cash reconciliation tasks.
• Perform any additional tasks as they arise, ensuring continuous improvement and operational excellence.

About You:

• University degree in Economics / Finance / Accounting or any finance related field.
• 2+ years working experience preferably in Client services and finance services experience.
• Strong problem solving, time management, process management and analytical skills.
• Ability to escalate issues effectively to Management, while upholding the values of the Group and Company at all times.
• Strong understanding of SWIFT and banking systems.
• Hardworking, trustworthy individual with a high level of accuracy and attention to detail, combined with the ability to multitask and work to tight deadlines.
• Fluency in English (written and spoken) with excellent communication and interpersonal skills.
• Knowledge in general account reconciliation processing.

Salary Ranges

1916 - 2583 EUR GROSS

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.