Senior CoreOS Engineer - AppleCare Enterprise Services

In this role, you will act as a trusted technical advisor for complex customer challenges, internal consultations, and strategic initiatives. You will engage directly in customer calls to ensure consistent, high-quality technical support and drive issue resolution. Beyond direct case involvement, you will drive technical excellence at scale by guiding documentation, training, and peer development efforts across the organization. Minimum Qualifications Bachelor’s degree in computer science, engineering, information technology, or equivalent experience with 12+ years of industry experience in a technical engineering or support engineering role Experience serving as a technical lead for customer-facing and executive-level escalations Expertise in the following technical areas: platform stability, app security, platform security, and macOS process management Preferred Qualifications Master's degree in computer science, engineering, information technology, or related field of study with 8+ years of applicable experience Experience with scripting and software updates Experience leading documentation, training, and peer development initiatives Experience acting as a technical consultant to cross-functional partners and peers Ability to operate in ambiguous or changing environments while maintaining technical rigor Ability to communicate technical concepts to diverse audiences Collaboration, leadership, and facilitation skills Ability to assess situations and determine technical solutions