Senior Customer Service Representative (CSR) – Container Services

Job Title: Senior Customer Service Representative (CSR) – Container Services

Location: Singapore

Employment Type: Full-Time

Industry: Container, Logistics, Shipping

Job Description

We are looking for an experienced Customer Service Representative (CSR) to manage and support customer service operations related to container sales, rentals, and logistics services. This role requires strong coordination skills, industry knowledge, and the ability to handle complex customer issues while supporting junior team members.

The ideal candidate is customer-focused, detail-oriented, and experienced in a fast-paced logistics or shipping environment.

Key Responsibilities

Act as the main point of contact for customers regarding container bookings, deliveries, collections, and service enquiries

Handle escalated customer issues, complaints, and billing discrepancies professionally

Coordinate closely with operations, transporters, depots, and internal teams to ensure smooth service execution

Prepare quotations, service agreements, invoices, and related documentation

Track container movements and provide timely updates to customers

Maintain accurate records in CRM and internal systems

Identify service gaps and recommend process improvements

Ensure compliance with company policies, service standards, and operational procedures

Requirements

Diploma or Degree in Business, Logistics, Supply Chain, or related field preferred

Minimum 3–5 years of customer service experience, preferably in container, shipping, logistics, or freight industries

Strong communication skills in English (Mandarin or other languages are an advantage)

Proficient in MS Office and CRM systems

Ability to multitask and work under pressure in a fast-paced environment

Strong problem-solving and customer-handling skills

Preferred Skills & Experience

Experience in container leasing, depot operations, or freight coordination

Familiarity with invoicing, contracts, and service-level agreements (SLAs)

Leadership or mentoring experience