Senior Customer Success Specialist (Theia)
Role Overview
The Senior Customer Success Specialist role expands SynMax’s Customer Success capability for Theia, supporting a growing global customer base across government, defense, and allied markets. This role is a senior individual contributor position, focused on high-quality execution, customer enablement, and day-to-day success delivery.
You will work closely with customers to ensure they are onboarded effectively, trained to use Theia with confidence, and supported throughout their lifecycle. This role is hands-on and customer-facing, designed to increase coverage, resilience, and consistency as the Customer Success function scales.
*** MUST HAVE ***
- Experience in the defense space in customer success, support, or customer-facing role within a technology or data-driven company.
Core Purpose
This role exists to:
- Ensure customers successfully adopt and use Theia in their day-to-day workflows.
- Deliver consistent onboarding, training, and enablement across a growing customer base.
- Act as a reliable point of contact for customers, reinforcing trust and long-term relationships.
- Feed structured customer feedback and insights back into Product and Business Development.
Key Responsibilities
Customer Onboarding & Enablement
Ongoing Customer Support
Customer Engagement & Insight
Internal Collaboration
What Success Looks Like
What We’re Looking For
Why SynMax
You’ll join a small, growing Customer Success function at a pivotal stage, with the opportunity to make a visible impact on customer experience and product adoption. This role offers hands-on responsibility, meaningful customer interaction, and the chance to grow alongside a rapidly scaling platform.
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