Senior Customer Technical Program Manager – Software Platforms

About

We are seeking a Senior Customer Program Manager to support the planning and execution of technical and operational programs for key partners and maintain strong customer relationships. As a key member of the Customer Program Management Team, this role will drive collaboration with major enterprise customers, cloud service providers, tier-1 partners, and OEMs. The ideal candidate will bring strong technical program management expertise, a solid engineering background, and the ability to thrive in fast-paced environments while ensuring successful outcomes for both internal teams and external collaborators.

Responsibilities

• Define and manage program schedules, deliverables, and turning points aligned with customer and partner roadmaps and requirements.
• Translate customer requirements into actionable tasks for all functional teams, driving timely issue resolution across engineering, quality, logistics, and sales.
• Provide horizontal leadership to drive cross-functional program execution, managing high priority issues/concerns, and coordinating globally dispersed teams to ensure clear alignment on objectives.
• Act as the primary customer interface, facilitating program kick-offs, technical discussions, design reviews, issues/bug tracking and resolution, customer qualification/validation efforts, and status updates throughout the product lifecycle.
• Drive program execution from design through production deployment, ensuring on time delivery, quality, and customer acceptance.
• Provide ongoing post-deployment sustaining support, serving as case manager for high priority concerns.
• Proactively communicate program health, risks, and key issues to both customers, internal partners, and leadership (Hardware, Software, Operations, Business, Quality, Sales, and Product Teams), ensuring transparency and alignment.

Requirements

• Bachelor's or master's degree in computer science, engineering, or a related field, or equivalent practical experience.
• 8-10+ years of program/project management experience in IT, software, or embedded systems industries.
• Strong technical background in hardware and/or software product development with experience working closely with OEMs, system integrators, independent software vendors, and CSPs.
• Consistent track record of leading complex, global programs through full development lifecycles into deployment and production.
• Excellent program management, communication, and organizational skills with the ability to prioritize issues and drive cross-functional alignment.
• Consistent track record to coordinate with global teams and navigate multi-cultural, multinational business environments.
• Excellent interpersonal skills with the ability to distill complex technical concepts for diverse technical and non-technical audiences, from engineers to executives.
• Willingness to travel as required (up to 10%), and thrive in fast-paced, dynamic environments.

Preferred

• Prior experience in large-scale enterprise/server platforms.
• Strong leadership in matrixed collaboration, conflict resolution, and consensus-building.
• Strong background thriving in dynamic, high-growth environments, with proven adaptability to obscurity, rapid change, and matrixed team structures.

Benefits

• Competitive salaries
• Generous benefits package