Senior Data Center Support Services Technician
What You’ll Do
In this role, you’ll support day to day data center operations while working closely with multiple Oracle Cloud teams. You’ll gain hands on experience, contribute to critical processes, and build the foundation for future technical growth.
Your responsibilities will include:
- Working within a ticketing system used by various Oracle Cloud teams to track and manage operational activities
- Maintaining accurate documentation and creating or updating standard operating procedures (SOPs)
- Managing smaller projects independently and collaborating with your manager on larger initiatives
- Traveling between multiple Oracle sites
- Providing logistical and inventory support across the ORD region, including:
- Rack scanning
- Inventory audits, cycle counts, and asset verification
- RMA processing
- Part transfers
- Shipping and receiving server components
- Supporting white glove delivery and escort services for on site activities
- Assisting with hardware related projects and operational tasks
- Maintaining asset inventory records and updating internal systems as needed
- Responding to on site operational needs, including occasional emergency support
- Meeting service level agreements (SLAs) for assigned tickets and tasks
- Participating in training and development programs to expand technical knowledge and learn new technologies
What We’re Looking For
- Strong written and verbal communication skills
- A genuine interest in learning data center operations and cloud infrastructure concepts
- Experience with inventory management, including ordering, receiving, and shipping hardware components
- The ability to identify and escalate issues appropriately to on-site staff and management
- Strong organizational skills and attention to detail
- Ability to lift up to 75 pounds
- Ability to stand for long periods of time
Preferred Qualifications
- 1 to 2 years of inventory management experience
- Familiarity with computer hardware components and server equipment
- Experience working in operational or technical support environments
- Ability to solve routine problems with guidance while applying company policies and procedures effectively
Career Growth Opportunity
This position is designed as a career development role, providing valuable experience and a clear pathway toward more advanced technical positions within Oracle’s data center and cloud infrastructure organizations.
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $27.64 to $56.83 per hour; from: $57,500 to $118,200 per annum.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - OP4