Senior Director, Head of Acceptance Specialist Client Success, AP

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Team Summary

The Acceptance Specialist Client Success team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

The Acceptance Specialist Client Success team is a regional organisation located across key Asia Pacific markets responsible for managing client operational relationships and overseeing the service delivery for merchants, acquirers and resellers across the Acceptance portfolio.

The team oversees the support of our clients, driving adoption and effective use of deployed solutions. They are accountable for delivering client outcomes through optimizing service, performance, reliability and partnership for commercial impact. Through close partnership with Sales, Product, Technology, and Client Services, Acceptance Specialist Client Success ensures clients are operationally ready, supported at scale, and positioned to realise ongoing value from Visa’s acceptance capabilities.

What a Senior Director, Head of Acceptance Specialist Client Success does at Visa:

This role is responsible for defining and executing the service delivery and client success strategy for Acceptance Solutions across APAC, ensuring clients realise measurable value and business outcomes from Visa’s products and services.

This role provides leadership across all clients’ operational activities, including the cross‑functional delivery of systems and services. This leader is responsible for defining and executing client service strategies across Acceptance client segments, with a strong focus on proactive client success planning to ensure client goals, operational delivery and business growth outcomes are successfully met.

The role is accountable for establishing clear success measures and performance standards for their team, ensuring client satisfaction and outcomes are consistently achieved through disciplined use of metrics, feedback mechanisms, and proactive client engagement.

The leader will build and scale a high‑performing team with strong accountability and succession depth. They will foster a culture of performance and client-centricity, coaching leader to operate with a strong operational and commercially focused discipline.

The role represents Acceptance Specialist Client Success in leadership forums, leads executive‑level business reviews, and clearly articulates priorities, progress, risks, and decisions required.

In this role, you are expected to:

• Own the APAC Acceptance Specialist strategy, roadmap, priorities, and performance outcomes, enabling cross‑functional execution to deliver.

• Ensure client product delivery and adoption, realising measurable client adoption improvements and revenue.

• Lead and develop a high‑performing regional leadership team with clear accountability and succession depth.

• Establish operating discipline through governance, metrics, and consistent delivery rhythms.

• Lead senior stakeholder discussions, business reviews, and decision forums.

• Surface risks, constraints, and dependencies, driving fast resolution.

• Travel as required to support regional teams, clients, and stakeholders.

What you will need:

We are looking for an individual who brings breadth of experience, a curiosity about payments, is results-driven and client focused. As a candidate, you should have:

• Bachelor’s degree or equivalent; MBA or postgraduate degree preferred.

• 15+ years of successful experience in senior leadership roles with client‑facing accountability, ideally in payments or related industries.

• Proven ability to build, lead, and hold high‑performing teams accountable for results and behaviors.

• Strong strategic judgment, able to solve complex, cross‑functional problems without precedent.

• Demonstrated success in leading large, cross‑functional, and professional or technical teams through high‑impact change and transformation across geographies.

• Deep understanding of client operations, payment processing, and acquiring / acceptance business models.

• Experience managing senior and executive relationships with large, global clients across regions.

• Strong executive communication, presentation, and influencing skills; effective with internal and external stakeholders, including regulators where required.

• Highly disciplined operator, able to execute consistently across immediate priorities and long‑term objectives with sound risk judgment.

• Self‑starter comfortable operating in fast‑changing, ambiguous environments with a bias for clarity and action.