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Ping Identity

Senior Director, Renewals

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About Ping Identity:

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

Title: Senior Director Renewals

Position Summary:

The Senior Director of Renewals leads a team of Renewal Account Managers and Manager(s) responsible for a complex portfolio of subscription and SaaS renewals across the defined territory. This leader is accountable for maximizing recurring revenue through high renewal rates, churn mitigation, on-time execution, disciplined forecast management, price uplift, and partnership with Sales on expansion opportunities during the renewal cycle. The role serves as the senior renewals leader for the region, partnering cross-functionally to define strategy, enforce policy, and drive consistent execution across the customer lifecycle.

RESPONSIBILITIES/DUTIES:

  • Lead team to exceed quarterly and annual ARR, renewal rate, uplift, on-time renewal, and forecast accuracy targets.
  • Build a high-performing organization through hiring, coaching, talent development, succession planning, and performance management.
  • Develop and execute regional renewal strategy for the Americas, including churn mitigation, multi-year renewal strategy, price uplift strategy, and sales-attach motions.
  • Drive forecast rigor and operating cadence, ensuring accurate pipeline inspection, risk identification, and executive visibility into renewal outcomes.
  • Partner with Sales, Customer Success, Channel, Finance, Legal, and Deal Management to improve execution and remove friction in the renewal process.
  • Establish and enforce policies, processes, and best practices that improve retention, scalability, and customer experience.
  • Lead executive-level customer and internal negotiations on complex, strategic, or at-risk renewals.
  • Use data and market insight to identify trends, root causes, and structural improvements that increase retention and Net Revenue Retention over time.

QUALIFICATIONS:

Required Skills and Experience:

  • 8+ years of experience in software or SaaS renewals, retention, account management, or post-sales revenue leadership, including leadership of frontline managers.
  • Proven track record of leading high-performing renewal teams that consistently deliver against ARR, renewal rate, uplift, and churn targets.
  • Strong executive presence with experience leading complex commercial negotiations and customer-facing escalations.
  • Demonstrated ability to build operating rigor through forecasting, inspection cadence, process design, and performance analytics.
  • Strong cross-functional leadership skills with the ability to influence Sales, Customer Success, Finance, Legal, and Operations partners.
  • Experience designing scalable renewal strategies, segmentation models, and growth/attach motions.
  • Excellent written and verbal communication skills, including QBRs, executive reviews, and change leadership.

Education/Licensing/Certification:

  • 4 year degree in Business. MBA a plus.

Salary Range:

$137,369 to $209,367

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.

Here are just a few of the things that make Ping special:

  • A company culture that empowers you to do your best work.
  • Employee Resource Groups that create a sense of belonging for everyone.
  • Regular company and team bonding events.
  • Competitive benefits and perks.
  • Global volunteering and community initiatives

Our Benefits:

  • Generous PTO & Holiday Schedule
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement
  • Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.