Senior End User Computing (EUC)

Location: Singapore
Employment Type: Permanent / Contract

Overview

We are seeking an experienced Senior End User Computing (EUC) / Desktop Support Engineer with over 10 years of enterprise IT support experience to provide advanced technical support across desktop, laptop, mobile devices, collaboration tools, and end-user infrastructure. The ideal candidate will possess strong troubleshooting skills, hands-on experience with SCCM, JAMF, Windows and macOS environments, and a customer-centric approach in supporting enterprise users and VIP stakeholders.

Key Responsibilities

• Provide Level 2/Level 3 technical support for desktops, laptops, operating systems, software applications, and peripherals.
• Perform device imaging, deployment, configuration, migration, and upgrades using SCCM and related deployment tools.
• Manage macOS devices including MacBook and iMac imaging, configuration, and troubleshooting using JAMF.
• Support and troubleshoot printers, scanners, mobile devices (iOS and Android), and associated peripherals.
• Provide remote and onsite support through tools such as Microsoft Teams, Zoom, Bomgar, and other remote access platforms.
• Support Cisco IP telephony, Jabber softphones, and audio/video conferencing systems.
• Conduct asset lifecycle management, including inventory tracking, deployment, retirement, and disposal.
• Perform smart hands support for networking and infrastructure teams.
• Coordinate with third-party vendors for hardware maintenance, warranty claims, and equipment replacement.
• Maintain accurate incident, service request, and change management records in ITSM platforms.
• Deliver VIP and executive support services when required.
• Ensure compliance with IT security, operational procedures, and service management processes.

Required Skills & Experience

• 8+ years of experience in End User Computing (EUC), Desktop Support, or IT Infrastructure Support.
• Strong experience supporting enterprise Windows and macOS environments.
• Hands-on experience with:SCCM / Microsoft Endpoint Configuration ManagerJAMFActive DirectoryMicrosoft Windows 10/11Microsoft Office 365Cisco IP Phones and JabberRemote support tools (Bomgar, Teams, Zoom, etc.)
• Experience supporting mobile devices (iPhone and Android).
• Knowledge of hardware troubleshooting, deployment, and asset management processes.
• Familiarity with ITIL processes including Incident, Change, and Problem Management.
• Strong communication and stakeholder management skills.
• Ability to work independently and support regional or global users.

Preferred Qualifications

• Experience supporting multinational enterprise environments.
• Exposure to Lansweeper, AMDB, BigFix, or similar asset management tools.
• Experience providing support in media, entertainment, financial services, or large corporate environments.
• ITIL Certification preferred.
• Degree or Diploma in Information Technology, Computer Science, or related discipline.

Nice to Have

• Basic networking knowledge and smart hands support experience.
• Knowledge of SQL databases, web technologies, or scripting.
• Experience supporting security operations centers, command centers, or mission-critical environments.

Key Technologies

• SCCM
• JAMF
• Windows 10/11
• macOS
• Office 365
• Cisco IP Telephony
• Active Directory
• Lansweeper
• AMDB
• Bomgar
• Microsoft Teams
• Zoom
• Mobile Device Support (iOS & Android)

If you believe you fit the requirements for the role,please submit yourapplication below or drop us an email directly quoting thejob title.

Due to an anticipated high volume of applicants, we regret that onlyshortlisted candidates will be notified. The information provided is forrecruitment purposes only.

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Cornerstone Global Partners (EA License Number:19C9859) is an affirmative equal-opportunity employer and recruitment firm. Weevaluate qualified applicants without regard to race, colour, religion, creed,gender, sexual orientation, gender identity, marital status, national origin,age, veteran status, disability, or any other protected class.

Eugene Then
eugene.then@cornerstoneglobalpartners.com

EA Registration Number: R22104742.

Cornerstone Global Partners Pte Ltd (EA License:19C9859)