Senior Engineer I Digital Technical Support
If you are a Senior Engineer I, Digital Technical Support professional looking for an opportunity to grow your career, this gives you the chance to directly provide sales support to the Digital Sales team in engaging with customers managed by Digital Sales Engineers for customers in the Middle East and Africa regions. In this role, you will respond to customer inquiries related to proposal generation, purchase order processing, technical questions, and other related concerns through emails or calls, ensuring accurate solutions to their applications and timely booking of customer orders.
If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!
In This Role, Your Responsibilities Will Be:
- Proactively work with customers to resolve open issues or pending clarifications.
- Assist and handle customer issues or concerns and coordinate with relevant parties for resolution.
- Review and answer technical inquiries from customers related to applications, products, and processes.
- Provide proposals for customer RFQs, including review of technical and commercial requirements, data sheets, model number validation/creation, buy-outs, pricing, lead time, sizing, and technical clarifications.
- Manage order booking, including review of technical and commercial requirements, model number validation, buy-outs, pricing, lead time, sizing, configuration, order booking, and issue resolution related to the purchase order.
- Conduct meetings to address issues, improve processes, and others.
Who You Are:
You have a strong drive for results and exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and generate accurate, high-quality reports. You're a proactive self-starter with a high level of commitment to exceeding expectations. You can proficiently communicate ideas and influence both internal and external customers. You're interpersonally savvy and able to collaborate and efficiently work with people at any level.
For This Role, You Will Need:
- Bachelor's degree in Instrumentation and Control, Chemical, Mechanical, Electronics and Communications, Electrical Engineering, or equivalent.
- Strong experience in generating product, service, and solution proposals to customer requests for quotation and screening of purchase orders.
- At least 5 years of relevant experience in quote generation work and order screening tasks.
- Strong knowledge of Instrumentation products across at least 2 Measurement Solutions portfolios (Measurement, Analytical, and Flow) and their services.
Our Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.
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