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Zendesk

Senior Enterprise Account Executive – Indonesia Market

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Job Description

About the Role

We are seeking a high-caliber, strategic Senior Enterprise Account Executive with a proven track record of dominating the B2B SaaS landscape. This is an elite individual contributor (IC) role designed for a sophisticated corporate hunter who thrives on breaking into net-new enterprise accounts, orchestrating complex deal cycles, and expanding a high-value book of business. In this role, you will take absolute ownership of our Enterprise segment in Singapore. You will act as the strategic quarterback of your territory—mapping the market, building relationships with C-suite decision-makers, and introducing innovative cloud solutions that align directly with our customers’ macro business objectives. Whether you are expanding our footprint within existing legacy accounts or poaching market share to secure net-new logos, your focus will be on driving high-value, long-term ARR growth.

What You Bring to the Role:

  • Experience Baseline: BA/BS degree or equivalent practical experience, backed by at least 12 to 15 years of quota-carrying B2B Enterprise SaaS sales experience (experience in Customer Experience, or high-growth enterprise platforms is highly preferred).

  • Language & Cultural Mastery: Fluency in both English and Bahasa Indonesia is mandatory. You must possess the native-level linguistic nuance and corporate vocabulary required to negotiate complex legal, procurement, and commercial contracts with C-level executives in Jakarta (Bapak/Ibu level interaction).

  • Proven Enterprise Track Record: A documented history of consistently crushing enterprise quotas, closing multi-year six/seven-figure deals, and managing sales cycles spanning 6 to 12+ months.

  • Elite Outbound Grit: Demonstrated ability to build a pipeline from scratch without relying solely on inbound leads. You are a natural hunter who respects the hustle of mapping a territory systematically.

  • Immaculate Executive Presence: Exceptional presentation, narrative-building, and negotiation skills, whether delivering a keynote pitch in a boardroom in Jakarta or navigating an executive alignment call over Zoom.

  • Sales Discipline: Deep familiarity with institutional sales methodologies (e.g., MEDDPICC, Challenger, or Customer-Centric Selling) and modern GTM tech stacks (Salesforce, Clari, LinkedIn Recruiter/SignalHire interfaces, etc.).

  • Mobility: Willingness and ability to travel frequently to Indonesia (specifically Jakarta) to build face-to-face relationships and drive deal velocity on the ground

What You’ll Be Doing:

  • Drive Enterprise Revenue Growth: Own and exceed quarterly and annual revenue targets by aggressively acquiring net-new enterprise logos and driving strategic account expansion within the Indonesian market.

  • Quarterback the "Sales Pod": Act as the primary orchestrator of complex, multi-stakeholder sales cycles, seamlessly pulling in Solutions Engineers, Product Specialists, and Executive Sponsors to deliver compelling business cases and proof-of-concepts (PoCs).

  • Proactive Pipeline Generation: Take complete ownership of your territory plan; leverage data insights, industry networks, and modern sales tools to aggressively prospect, map, and build your own sustainable enterprise pipeline.

  • Navigate C-Suite Complexity: Establish and maintain deep executive sponsorship, building trust-based relationships with CIOs, CTOs, CFOs, and business line leaders across major Indonesian enterprises and conglomerates.

  • Execute Value-Based Selling: Lead multi-month, highly competitive enterprise sales cycles, utilizing rigorous sales methodologies (e.g., MEDDPICC) to articulate clear ROI and business transformation impact.

  • Strategic Account Expansion: Continuously analyze account adoption history and intent data to identify cross-sell and up-sell opportunities, maximizing customer lifetime value (LTV) and account profitability.

  • Forecast Accuracy & Pipeline Hygiene: Maintain an immaculate, data-driven sales forecast and pipeline metrics within CRM tools to ensure predictable quarterly execution.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.