Senior Events Manager, Strategic Accounts
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Events Manager, Strategic Accounts based in the United States.
This is an exciting opportunity to lead the strategy and execution of high-impact customer events and community programs within a fast-paced technology environment. You will design and deliver engaging virtual and in-person experiences that strengthen customer relationships, drive business outcomes, and foster community participation. Working closely with cross-functional teams, you will manage complex programs from planning through execution while continuously improving operational excellence. The role combines strategic thinking, project leadership, stakeholder management, and data-driven decision-making to create measurable impact. You'll leverage AI-powered tools to streamline event operations, enhance participant experiences, and scale successful programs. This position is ideal for an experienced event professional who thrives in collaborative, customer-focused environments and enjoys delivering innovative programs with lasting value.
Accountabilities:
- Lead the strategy, planning, and execution of virtual and in-person customer events, community initiatives, and engagement programs supporting strategic enterprise accounts.
- Develop scalable event programs by leveraging AI-powered tools to improve planning, communications, reporting, workflow automation, and operational efficiency.
- Build strong relationships with customers and internal stakeholders, serving as the primary point of contact to align objectives, manage expectations, and ensure successful program delivery.
- Collaborate closely with Customer Success, Sales, Marketing, Community, and Operations teams to maximize customer engagement, program adoption, and long-term customer value.
- Establish success metrics, monitor program performance, analyze participation data, and provide actionable recommendations for continuous improvement.
- Manage event budgets, vendor relationships, logistics, timelines, and post-event evaluations while identifying opportunities to optimize processes and reduce costs.
- Apply structured problem-solving techniques to improve event operations, simplify workflows, and enhance participant experiences across all programs.
- Adapt event strategies proactively in response to evolving customer needs, business priorities, and stakeholder feedback.
- 5+ years of experience in event management, program management, customer engagement, or related roles within technology, SaaS, cybersecurity, or similarly complex industries.
- Proven success managing large-scale virtual and in-person events involving multiple stakeholders, budgets, and competing priorities.
- Strong project management, organizational, and stakeholder management skills with the ability to balance multiple initiatives simultaneously.
- Experience using metrics, reporting, and data analysis to measure program effectiveness and drive strategic improvements.
- Excellent written and verbal communication skills, including the ability to present recommendations and results to senior leadership and external customers.
- Experience supporting enterprise customer programs or strategic account initiatives is highly desirable.
- Familiarity with AI-powered productivity tools and experience using technology to improve operational efficiency.
- Proficiency with event management, CRM, and project management platforms such as Asana, Monday.com, Trello, Zoom Events, or similar solutions.
- Knowledge of cybersecurity, vulnerability management, ethical hacking, or related technology sectors is considered an advantage.
- Competitive salary with a compensation range of $104,400 – $156,600 USD, based on location and experience.
- Equity stock options.
- Comprehensive medical, dental, vision, life, and disability insurance (eligibility may vary by location).
- Retirement savings plan.
- Unlimited paid time off and paid public holidays.
- Paid parental, maternity, and caregiver leave.
- Employee Assistance Program (EAP).
- Flexible remote work environment with opportunities for occasional in-person collaboration.
- Inclusive workplace focused on professional growth, innovation, and employee wellbeing.