Senior Executive / Assistant Manager (Application Management Services) (Ref 26449)

Responsibilities

Stakeholder Engagement

• Serve as the primary liaison between business stakeholders and technical teams

• Gather, analyze, and document requirements for system changes, enhancements, and integrations

• Maintain documentation (runbooks, SOPs)

• Communicate technical issues, root causes, and resolutions in clear, non-technical language

Application Maintenance & Support

• Oversee day-to-day maintenance of web applications, APIs, Windows services, and microservices

• Coordinate bug triage, issue resolution, and system monitoring

• Ensure applications remain stable, secure, and performant

• Lead and manage application and support team

• Handle incident, problem, and change management processes

Workflow & Integration Management

• Understand complex workflows and system integrations, including field-end device interactions

• Collaborate with cross-functional teams to ensure seamless integration across platforms

Database Oversight

• Work with MSSQL Server and Azure SQL Server for troubleshooting and performance tuning

• Review and validate complex SQL queries developed by engineering teams

Deployment & Configuration

• Manage and document deployment procedures for applications hosted on Windows Servers (IIS) and Azure

• Ensure smooth release cycles, including rollback strategies when required

Testing & Quality Assurance

• Oversee recursive testing to validate workflows, integrations, and bug fixes

• Ensure testing processes align with business requirements and compliance standards

Requirements

• Bachelor’s degree in Computer Science, Engineering, IT or related.

• Strong understanding of:

• .NET applications (web, APIs, Windows services, console apps)

• React applications

• Microservices architecture in Azure (GCC)

• Experience with MSSQL Server and Azure SQL Server

• Ability to analyze and clearly explain complex technical issues to non-technical stakeholders

• Hands-on experience with application deployment in IIS and Azure environments

• Familiarity with recursive testing methodologies

• Excellent communication, documentation, and stakeholder management skills

• Strong problem-solving ability with effective prioritization and multitasking skills

• Leadership and team management skills

• Good to have: Experience in incident management and root cause analysis, exposure to CI/CD pipelines and automated deployment tools

Licence no: 12C6060