| Candidate should have analytical skills. |
| F&A (Insurance) collections background is essential. |
| OTC(AR) Experience required. |
| Past work experience of SAP ERP will be of weightage advantage. |
| Good working knowledge of Microsoft Excel |
| Ensure that the guidelines are followed as per standard procedures. |
| Open to feedback. |
| Quality monitoring & review of accounts |
| Allocation of accounts as per the guidelines |
| Ensure timely closure of accounts. |
| Ensure that the quality of the transactions is in compliance with predefined parameters. |
| Ensure adherence to Company Policies and Procedures |
| Ensure fair methods are used to collect outstanding balance on the account. |
| Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns. |
| Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success Factors) |
| Prepare reports of the accounts assigned to the team. |
| Preparing business review templates for performance review |
