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Travelwings

Senior Executive - Post Sales

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We are looking for an execution\-oriented and highly organized Senior Executive of Post Sales (Holidays) to manage the end\-to\-end post\-booking operations lifecycle. Acting as a critical coordinator between clients, suppliers, accounts, and operations, you will lead<\/span>
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with exceptional service standards to convert initial bookings into flawlessly managed and unforgettable travel experiences.<\/span>
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Key Responsibilities<\/span><\/b> <\/span>
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  • POST SALES OPS : Ensure all holiday booking components (hotels, transport, flights) are thoroughly verified and confirmed inside strict SLAs.<\/span><\/span>
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  • \u200b<\/span>CUSTOMER EXPERIENCE: Serve as the main touchpoint for clients pre\-travel, managing modifications, cancelations, and escalations professionally.<\/span><\/span>
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  • SUPPLIER LOGISTICS : Coordinate closely with global DMCs, hotels, airlines, and internal visa/contracting teams to guarantee seamless execution.<\/span>
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  • FINANCE & COMPLIANCE: Liaise with Accounts for payment reconciliation, booking parkings, balance collections, refunds, and supplier pay\-outs.<\/span>
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    Requirements<\/h3>
    • 3\u20135Years (OTA, DMC, or Holiday Ops)<\/span>
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    • Destinations expertise, Booking workflow, MS Excel, basic visa structures.<\/span>
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    • Strong communication, escalation resolution, detail\-driven precision, and performance under operational timelines.<\/span>
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