Senior Functional Consultant
We enable financial institutions to become AI-first digital leaders.
As a professional team of global scale, we work with best clients for great and exciting projects, in an environment where we learn amazing things every day. Each code, each voice, each contribution, each challenge, each success is celebrated here.
We welcome candidates who share our values, have the skills and are passionate to enjoy our journey to build the digital future of finance, together.
About The Job:
About the job:
We are seeking a Senior Functional Consultant with strong banking domain expertise to lead end-to-end requirements analysis, functional solution design, and business process optimization across multiple banking platforms and channels.
The role requires deep understanding of Retail and SME banking journeys, with the ability to integrate customer engagement, digital banking channels, branch operations, and loan origination processes into a unified solution, aligned to the Australian banking ecosystem and regulatory expectations.
What you will be doing:
1) End-to-End Functional Ownership: Lead requirement gathering, analysis, and functional design across:
- Customer Relationship Management (CRM) / Customer 360 / Sales & Service
- Digital Banking Channels (Internet Banking, Mobile Banking, Digital Onboarding)
- Branch Banking & Assisted Channels (Teller, Relationship Manager, Servicing)
- Loan Origination & Credit Lifecycle Management (Retail & SME lending, collections)
Ensure seamless end-to-end customer journeys across digital, assisted, and lending channels
2)Cross-Domain Requirement Mapping: Translate business requirements into integrated functional flows across CRM, Digital, Branch, and Lending platforms. Identify and manage interdependencies such as:
- Customer onboarding across digital and branch channels
- Loan journeys spanning digital application, credit processing, and servicing
Ensure traceability from requirements → design → delivery artifacts (audit-safe)
3)Australian Market Alignment: Ensure solution design aligns with Australian banking ecosystem expectations, including:
- Integration with external providers (e.g., KYC, ID verification, credit bureaus, payment networks, digital signature platforms)
Incorporate regulatory considerations into requirements, such as:
- Responsible lending obligations
- Customer interaction traceability
- Data privacy and audit compliance
4)Solution Design & Functional Architecture, Define:
- End-to-end customer journeys (Retail & SME)
- Functional process flows, use cases, BRDs/FRDs
Drive OOTB vs customization decisions with clear business rationale
Work with technical teams to define integration architecture with core banking and third-party systems
5)Stakeholder & Client Engagement, Engage with:
- Business stakeholders (Retail Banking, Lending, Operations)
- Technology and delivery teams
Lead:
- Requirement workshops
- Gap analysis sessions
- Functional walkthroughs and solution validation
6)Delivery Governance & Quality, Ensure:
- Strong requirement governance and documentation discipline
- Alignment with agreed scope, assumptions, and contractual baseline
Support:
- SIT/UAT cycles with functional clarifications
- Change Request identification, classification, and justification
What we are looking for:
- 8+ years of experience as a Functional Consultant, Business Analyst, or Solution Consultant within the banking or financial services industry.
- Strong experience in at least two of the following domains: CRM / CE, Digital Banking (Internet Banking, Mobile Banking, Digital Onboarding), Branch Banking, Loan Origination and Lending
- Proven ability to gather, analyse, and document business requirements, including BRDs, FRDs, user stories, and process flows.
- Experience designing end-to-end customer journeys and translating business needs into functional solutions.
- Understanding of integrations between banking platforms, core banking systems, and third-party providers (KYC, credit bureaus, payment networks, etc.).
- Experience facilitating workshops, conducting gap analysis, and managing stakeholder expectations.
- Familiarity with Australian banking regulations and lending practices is highly preferred.
- Strong communication, stakeholder management, and problem-solving skills.
- Experience working in Agile delivery environments and supporting SIT/UAT activities.
- Based in Townsville, QLD or willing to relocate to Brisbane or Townsville.
What we are offering:
- Remote Freedom, Your Way: At VeriPark we believe in the power of talent, no matter where it resides. Design your ideal workspace and achieve the perfect work-life balance.
- Rewards Beyond the Job: Enjoy a comprehensive benefits package, including Remote Work Support, Health Insurance, Care Program, and Online Psychological Support. We care you!
- Birthday Leave, Because You Matter: We value your special moments! Take the day off on your birthday and treat yourself.
- Global Impact, Cutting-Edge Tech: Immerse yourself in global projects with top-tier clients and stay ahead with cutting-edge technologies. Your skills will shape the future of our industry.
- Unleash Your Potential: Develop yourself with VeriPark Academy opportunities; webinars, and in-house training sessions.
- Diverse, Vibrant Community: Be part of a dynamic environment that values diversity and inclusivity.
- Together Culture: Even in a remote world, we cultivate connections through engaging face-to-face gatherings as well as online fun events. Special information sharing environment where you can update & align yourself.
About VeriPark:
VeriPark is a global technology powerhouse with more than two decades of experience in the financial services industry. Our mission is to enable financial institutions to become digital leaders by delivering world class customer journeys.
With offices in 15 countries from Canada over Europe and the Middle East to Kuala Lumpur, our 1000+ colleagues are serving customers in more than 30 countries worldwide.
As a global player, we offer more than just a workplace; we provide a transformative environment that transcends boundaries. Joining VeriPark means becoming part of a diverse family where talent is nurtured, diversity is celebrated, and our culture empowers each individual to reach their full potential.
Be a part of our global family, where opportunities are as vast as our global footprint.