SENIOR INFORMATION TECHNOLOGY EXECUTIVE

Responsibilities

• Service and support network and telecommunication systems including front office, back office, architectures, LAN/WAN infrastructure, WIFI, servers, security, SOX controls, PCs, and peripherals, ensuring compliance with agreed design specifications
• Monitor IT service levels and resolve issues promptly to meet service level agreements
• Manage internal and external resources to deliver projects and tasks on time and within budget
• Respond promptly to user emails, calls, and IT requests to provide effective support
• Provide on-site and remote IT support for hardware, software, and network issues, including vulnerability and threat remediation on user PCs
• Assist users in troubleshooting IT problems, escalate issues appropriately, collaborate with team members to identify root causes, and resolve user issues efficiently
• Perform installation and upgrading of hardware and software, support daily IT operations, and lead assigned IT projects
• Review and improve technical support processes and documentation for enhanced service delivery
• Maintain and operate IT equipment in server rooms to ensure optimal performance
• Maintain accurate IT inventory records for hardware, software, and licenses

Required competencies and certifications

• Relevant IT experience including hands-on hardware and software maintenance, installations, and network infrastructure knowledge
• Minimum 3-5 years of experience in IT Support or System/Network Administration roles
• Proficient troubleshooting, problem-solving, and analytical skills applied to IT support contexts
• Experience and knowledge in Wordpress, Outlook, Firewall, WAN, LAN, and wireless network technologies
• Basic knowledge of Team Video Conferencing and Audio Conferencing tools
• Bachelor’s Degree in Computer Science or equivalent