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Adaptive Biotechnologies

Senior International Operations Manager

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At Adaptive, we’re Powering the Age of Immune Medicine. Our goal is to harness the power of the adaptive immune system to transform the way diseases are diagnosed and treated.

As an Adapter, you’ll have the opportunity to make a difference in people’s lives. With Adaptive, you’ll create a career highlight through collaboration with bright, curious colleagues working at the apex of innovation and application.

It’s time for your next chapter. Discover your story with Adaptive.

Position Overview

The Sr International Operations Manager plays a critical role in enabling the global expansion of Adaptive Biotechnologies’ diagnostic technologies. This position orchestrates execution of international tech transfer initiatives, ensuring operational readiness and consistent performance standards across global partner laboratories.

Partnering closely with senior leadership and cross-functional teams, this role provides deep operational expertise to drive scalable processes, align stakeholders and ensure seamless deployment of the clonoSEQ® Assay in international markets. The Sr International Operations Manager consults on planning, coordination, and execution of global tech transfer programs. As the international business scales, this individual must bring a commercially minded approach to operations, ensuring operational strategy and execution are directly aligned with market growth, customer needs, and broader commercial priorities.

The ideal candidate is a proactive, detail-oriented leader who thrives in a matrixed environment, brings strong operational rigor, and effectively translates strategy into execution at scale.

Key Responsibilities and Essential Functions

International Onboarding & Workflow Implementation

  • Orchestrate onboarding of international laboratories, including contract support, training, workflow design, documentation, and operational setup.
  • Adapt workflows to regional requirements while maintaining alignment with global standards.
  • Own and maintain customer master data in CRM (SFDC), ensuring accurate account information, activity tracking, and inquiry management.

Cross-Functional Operations & Execution

  • Serve as the primary operational liaison across commercial, medical, regulatory, quality, and market access teams.
  • Partner cross-functionally to develop plans, insights, and materials for strategic execution.
  • Provide demand forecasts to manufacturing and supply chain to support production planning.
  • Coordinate with manufacturing, supply chain, and quality to manage reagent distribution, including pricing and INCO term alignment.
  • Manage day-to-day communication and issue resolution with international distributors.
  • Partner with Technical Support to identify and prioritize system and workflow enhancements.

Global Partner Engagement

  • Build and maintain strong relationships with international partners and internal stakeholders.
  • Capture customer feedback and escalate insights to inform operational and product enhancements.

Operational Insights & Performance Management

  • Deliver regular reporting on site performance, forecasts, and account health to senior leadership.
  • Identify risks, inefficiencies, and opportunities to improve scalability and execution.
  • All other duties as assigned

Position Requirements (Education, Experience, Other)

Required

  • Bachelors + 12 years of related experience in international, diagnostic or laboratory operations
  • Strong understanding of global healthcare systems and laboratory operations.
  • Demonstrated success supporting complex, cross‑functional initiatives in a matrixed environment.
  • Excellent communication skills with experience engaging partners and senior stakeholders.
  • Highly organized, detail‑oriented, and proactive.
  • Recognized for operational rigor and subject matter expertise.
  • Flexible team player with the ability to adapt to evolving priorities.

Working Conditions

  • Ability to travel 30% by air, train, or car required for regular internal and external business meetings which may include overnight and/or weekend travel.

#LI-Remote

Compensation

Salary Range: $128,700 - $193,100

Other compensation elements include:

  • equity grant
  • bonus eligible

ALERT: Malicious groups posing as Adaptive employees have recently used fraudulent email aliases to extend employment offers, provide fake documents, and request sensitive personal and financial information. Legitimate Adaptive employment opportunities are initiated through our careers page and extended after multiple interviews with verified employees. Adaptive does not ask new hires to purchase anything out-of-pocket, including home office supplies and equipment.

Interested in this position, but don’t meet all the requirements? Adaptive is committed to building diverse, equitable, and inclusive teams across our organization. Please consider applying even if your experience doesn’t match all the qualifications; you may be the exact candidate we’re searching for!

Adaptive is not currently sponsoring candidates requiring work authorization support for this position.

Adaptive’s posted compensation information includes a base salary (or hourly rate) range and summary of other available total compensation. The base salary range represents a minimum-to-maximum salary (or hourly rate) available to candidates upon extension of offer. Base salary is thoughtfully considered upon offer and is determined through multiple evaluation checks throughout the interview process, including: a candidate’s ability to meet minimum qualifications (skills/experience/education), a candidate’s ability to thoughtfully address preferred qualifications, current market conditions, and internal pay equity. Listed base salary is exclusive of bonus, commission, equity, differential pay, benefits, and other incentives.

Adaptive's benefits at-a-glance.

Adaptive Biotechnologies is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Please refer the “Know Your Rights: Workplace Discrimination is Illegal” Poster for more information. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email hr@adaptivebiotech.com.

If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail accommodations@adaptivebiotech.com. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

NOTE TO EMPLOYMENT AGENCIES: Adaptive Biotechnologies values our relationships with our Recruitment Partners and will only accept resumes from those partners who have active agreements with Adaptive. Adaptive Biotechnologies is not responsible for any fees related to resumes that are unsolicited or are received by any employee of Adaptive Biotechnologies who is not a member of the Human Resources team.