As a Senior Intune Platform Engineer<\/b>,\nyou are ultimately responsible for the technical design, standardization, and\nfurther professionalization of Microsoft Intune within the organization. You\nensure endpoints are securely, consistently, and manageably configured,\nmaintained, and continuously improved.<\/span>
<\/p>You are responsible for the setup and\ngovernance of device enrollment, configuration profiles, compliance policies,\nsecurity baselines, application management, Company Portal, Intune Suite,\nEndpoint Privilege Management, and related endpoint security processes.<\/span>
<\/p>In this senior role, you define not only\nhow Intune is technically configured, but also how it is managed across the\norganization. You establish standards, processes, and guidelines for other IT\nteams, including how changes are assessed, how exceptions are handled, which\nsecurity requirements apply, and how applications, policies, and configurations\nare deployed in a controlled manner.<\/span>
<\/p>You work closely with Security,\nInfrastructure, Desktop Services, Servicedesk, Application Management, and IT\nmanagement. You act as a key sparring partner for technical decisions, risk\nassessments, governance topics, and strategic improvements within modern\nworkplace and endpoint management.<\/span>
<\/p>You also play an important role in\nknowledge retention and maturity growth, ensuring knowledge is not\nperson\-dependent but translated into maintainable standards, documentation,\nworking instructions, and transferable processes.<\/span>
<\/p>Key Responsibilities<\/span><\/span>
<\/h2>1. Platform Ownership Microsoft Intune<\/span><\/span>
<\/h3>- Act as the technical owner of\nthe Microsoft Intune platform<\/span><\/span><\/span>
<\/li>- Define the technical direction\nand architecture of Intune<\/span>
<\/li>- Manage and develop device\nenrollment, configuration profiles, compliance policies, security baselines,\nand application management<\/span>
<\/li>- Ensure a stable, secure, and\nscalable Intune environment<\/span>
<\/li>- Identify risks, technical debt,\nmanagement complexity, and improvement opportunities<\/span>
<\/li>- Translate strategic IT and\nsecurity objectives into concrete Intune configurations<\/span>
<\/li>- Ensure consistency across\ndevice types, user groups, countries, divisions, and business units<\/span>
<\/li><\/ul>2. Governance and Framework Definition<\/span><\/span>
<\/h3>- Define and govern endpoint\nmanagement frameworksEstablish organization\-wide\nstandards for configurations, policies, compliance, application deployment, and\nexceptions<\/span><\/span><\/span>
<\/li>- Define processes and agreements\nfor IT teams<\/span>
<\/li>- Document roles,\nresponsibilities, and authorities<\/span>
<\/li>- Set up change, review, and\napproval processes<\/span>
<\/li>- Assess deviations and exception\nrequests based on risk, manageability, and security impact<\/span>
<\/li>- Ensure changes are\nreproducible, controlled, documented, and aligned with standards<\/span>
<\/li>- Act as content owner of\nIntune\-related management processes<\/span>
<\/li><\/ul>3. Security, Compliance, and Risk Management<\/span><\/span>
<\/h3>- <\/span><\/span><\/span><\/span>Translate security policies\ninto endpoint configurations and standards<\/span><\/span><\/span>
<\/li>- I<\/span><\/span>mplement and optimize security\nbaselines, compliance policies, and endpoint security settings<\/span>
<\/li>- Ensure devices meet security\nand compliance requirements<\/span>
<\/li>- Reduce local administrator\nprivileges using Endpoint Privilege Management or similar solutions<\/span>
<\/li>- Identify and mitigate security\nrisks<\/span>
<\/li>- Collaborate with Security on\nrisk analysis, audits, vulnerability management, and compliance<\/span>
<\/li>- Advise on security within\nIntune Suite, Microsoft Defender for Endpoint, and Microsoft Entra ID<\/span>
<\/li>- Balance security, user\nexperience, and manageability<\/span>
<\/li><\/ul>4. Architecture and Standardization<\/span><\/span>
<\/h3>- Design and maintain a scalable\nIntune architecture<\/span><\/span>
<\/li>- Develop blueprints, standards,\nand reference configurations<\/span>
<\/li>- Define naming conventions,\npolicy structures, group models, scope tags, and roles<\/span>
<\/li>- Standardize configurations,\ncompliance policies, security policies, and application deployment<\/span>
<\/li>- Prevent uncontrolled growth and\nduplication<\/span>
<\/li>- Advise on lifecycle management\nof policies and configurations<\/span>
<\/li>- Separate standard\nconfigurations, exceptions, and experimental setups<\/span>
<\/li><\/ul>5. Intune Suite and Endpoint Privilege Management<\/span><\/span>
<\/h3>- Design, implement, and manage\nIntune Suite functionality<\/span><\/span>
<\/li>- Develop Endpoint Privilege\nManagement<\/span>
<\/li>- Define governance for elevated\naccess, approvals, and logging<\/span>
<\/li>- Align functionality with\nsecurity, management, and user goals<\/span>
<\/li>- Avoid unnecessary complexity\nthrough clear scope and phased implementation<\/span>
<\/li>- Advise on further use of Intune\nSuite capabilities<\/span>
<\/li><\/ul>6. Application Management, Packaging, and Company Portal<\/span><\/span>
<\/h3>- Define standards for\napplication packaging and lifecycle management<\/span><\/span><\/span>
<\/li>- Develop and maintain packaging\nblueprints<\/span>
<\/li>- Define detection rules,\nremediation, install/uninstall standards, and logging<\/span>
<\/li>- Determine which applications\nare available via Company Portal and under which conditions<\/span>
<\/li>- Structure categories and target\ngroups<\/span>
<\/li>- Collaborate on deployment and\nrisk mitigation<\/span>
<\/li>- Ensure controlled and\nreproducible application deployment<\/span>
<\/li>- Reduce servicedesk workload\nthrough better self\-service<\/span>
<\/li><\/ul>7. Process Design and Collaboration<\/span><\/span>
<\/h3>- Act as the central contact for\nIntune and endpoint management<\/span><\/span>
<\/li>- Define and enforce\norganization\-wide working agreements<\/span>
<\/li>- Advise IT teams on Intune\nstandards<\/span>
<\/li>- Drive uniform ways of working<\/span>
<\/li>- Support complex incidents,\nchanges, and projects<\/span>
<\/li>- Ensure cross\-team consistency<\/span>
<\/li>- Escalate structural issues to\nIT management<\/span>
<\/li>- Translate operational signals\ninto structural improvements<\/span>
<\/li><\/ul>8. Documentation and Knowledge Management<\/span><\/span>
<\/h3>- Create and maintain\ndocumentation, standards, and work instructions<\/span><\/span>
<\/li>- Translate complex setups into\npractical processes<\/span>
<\/li>- Ensure documentation is\nactively used<\/span>
<\/li>- Transfer knowledge to IT teams<\/span>
<\/li>- Coach colleagues<\/span>
<\/li>- Prevent key knowledge from\nbeing person\-dependent<\/span>
<\/li>- Support team maturity growth<\/span>
<\/li><\/ul>9. Patch Management and Updates<\/span><\/span>
<\/h3>- Design and manage patching\nprocesses via Intune<\/span><\/span>
<\/li>- Configure Windows Update for\nBusiness policies and update rings<\/span>
<\/li>- Define patch strategies (pilot,\nphased rollout, emergency patches)<\/span>
<\/li>- Monitor patch compliance<\/span>
<\/li>- Coordinate with Security and\nInfrastructure<\/span>
<\/li>- Reduce security risks through\ncontrolled patching<\/span>
<\/li>- Ensure processes are\npredictable and documented<\/span>
<\/li><\/ul>10. Operations and Troubleshooting<\/span><\/span>
<\/h3>- Handle advanced 2nd/3rd line\ntroubleshooting<\/span><\/span><\/span>
<\/li>- Analyze incidents related to\nenrollment, policies, applications, and compliance<\/span>
<\/li>- Perform root cause analysis<\/span>
<\/li>- Support escalations<\/span>
<\/li>- Identify recurring issues and\ndrive improvements<\/span>
<\/li>- Ensure stable day\-to\-day\noperations without dependency on individuals<\/span>
<\/li><\/ul>Result Areas<\/span><\/span>
<\/span><\/h2>The Senior Intune Platform Engineer\ndelivers measurable outcomes in:<\/span><\/span>
<\/p>- Mature Intune platform<\/span><\/span><\/span>
<\/li>- Organization\-wide governance<\/span><\/span>
<\/li>- Improved endpoint security<\/span><\/span>
<\/li>- Standardized IT ways of working<\/span><\/span>
<\/li>- Controlled application\ndeployment<\/span><\/span>
<\/li>- Professional self\-service<\/span><\/span>
<\/li>- Controlled and auditable\nchanges <\/span><\/span>
