Senior IS Technician
At GHD, we don’t just believe in the power of commitment, we live and breathe it every day.
That’s why we pledge to support and empower all our people to make a positive impact when working hand in hand with our business to drive change.
We'll help you accelerate your career and empower you with the right technology and training as you bring ideas and projects to life.
Together with your colleagues, clients, and partners, you'll make an impact that is felt by all. See where your commitment could take you.
Who are we looking for?
We’re seeking a Senior IS Technician to be based in our wonderful Hobart office in Tasmania to provide client-focused technical support and service on supported GHD technologies, applications, and platforms, enabling the delivery of work to GHD’s clients.
In this dynamic role you will be:
Providing client-focused technical support across supported GHD technologies, applications and platforms.
Acting as the primary on-site IS contact across Tasmania, building strong local relationships and delivering responsive day-to-day support.
Diagnosing and resolving incidents and service requests to minimise disruption and maintain continuity of service.
Managing work effectively through the ticketing system, ensuring accurate updates, service discipline and visibility of progress.
Using sound judgement to prioritise competing demands, retain ownership of issues and escalate where required.
Supporting technology needs including end-user devices, meeting room technology, office setups, moves and local infrastructure coordination.
Working closely with ISHELP, Service Delivery and specialist technology teams to coordinate support and resolve more complex matters.
Identifying service risks, improvement opportunities and recurring issues, and contributing to better local and regional outcomes.
Coaching clients where appropriate to improve their use of technology and encourage effective self-service.
Contributing as a senior member of the regional team through knowledge sharing, peer support and participation in service improvement activities.
Skills and Competencies:
Strong ability to work independently with maturity, sound judgement, personal accountability and an ownership mindset.
Strong technical knowledge of Microsoft operating systems, end-user computing, core hardware, meeting room technology and Microsoft 365 services.
Hands-on experience across hybrid identity, cloud-managed endpoints, device lifecycle activities and network connectivity fundamentals.
Strong organisational skills, prioritisation capability and discipline in ticket, task and service management.
Excellent client service, relationship-building, verbal and written communication skills.
Strong analytical and problem-solving skills, with the ability to manage ambiguity and respond calmly under pressure.
Team-oriented, resilient and proactive, with a willingness to support broader regional service delivery needs.
Ability to self-manage, follow through on commitments and deliver outcomes with minimal supervision
Experience and Qualifications:
Minimum 5 years’ experience in desktop support, field services or a similar end-user technology support role.
Demonstrated experience working independently while supporting local and remote technology needs.
Experience in a professional services or similarly complex business environment would be highly regarded.
Experience across end-user devices, Microsoft platforms and service management processes.
Industry certifications such as ITIL, Microsoft or Azure certifications would be well regarded.
The ideal candidate will be mature, proactive, organised and comfortable working in a standalone site-based role, while still contributing as a senior member of a broader regional team. They must also be able to attend the office 5 days a week.
Interested? Apply by Friday 10th July
Contact: Michael Granville - Talent Acquisition Business Partner
GHD is an equal opportunity employer and we want everyone to be able to fully participate in our recruitment process. We value a diverse workforce and an inclusive culture. We encourage applications from Aboriginal and Torres Strait Islander people and people of all identities.
GHD embraces a range of flexible work practices to create a work environment focused on well-being, flexibility and productivity where our people can thrive.
Be part of the dynamic culture! Our workplace thrives on a hybrid model, combining in-office collaboration and flexibility. Join us in office, three days a week to contribute, connect and excel in our vibrant environment.