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Wissen Technology

Senior Java Support Engineer

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W<\/b><\/span>issen Technology is Hiring fo<\/b><\/span>r<\/b><\/span> <\/b><\/span><\/span>Senior Java Support Engineer<\/b><\/span><\/span> <\/b><\/span>
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About Wissen Technology: <\/b><\/span><\/span> <\/b><\/span>
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At Wissen Technology, we deliver niche, custom\-built products that solve complex business challenges across industries worldwide. Founded in 2015, our core philosophy is built around a strong product engineering mindset\u2014ensuring every solution is architected and delivered right the first time. Today, Wissen Technology has a global footprint with <\/span><\/span>2000+ employees<\/span> <\/span>across offices in the<\/span> <\/span>US, UK, UAE, India, <\/span><\/span>and <\/span><\/span>Australia<\/span>. Our commitment to excellence translates into delivering <\/span><\/span>2X<\/span> <\/span>impact compared to traditional service providers. How do we achieve this? Through a combination of deep domain knowledge, <\/span><\/span>cutting\-edge<\/span> <\/span>technology <\/span><\/span>expertise<\/span>, and a relentless focus on quality. We <\/span><\/span>don\u2019t<\/span> <\/span>just meet expectations\u2014we exceed them by ensuring faster time\-to\-market, reduced rework, and greater alignment with client <\/span><\/span>objectives<\/span>. We have a proven <\/span><\/span>track record<\/span> <\/span>of building mission\-critical systems across industries, including financial services, healthcare, retail, manufacturing, and more. Wissen stands apart through its unique delivery models. Our outcome\-based projects ensure predictable costs and timelines, while our agile pods <\/span><\/span>provide<\/span> <\/span><\/span>clients with<\/span> <\/span>the flexibility to adapt to their evolving business needs. Wissen leverages its thought leadership and technology prowess to drive superior business outcomes. Our success is powered by top\-tier t<\/span>ale<\/span>nt<\/span>. <\/span><\/span>Our mission is clear: to be the partner of choice for building world\-class custom products that deliver exceptional impact\u2014the first time, every time.<\/span><\/span> <\/span>
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Job<\/b> <\/b><\/span><\/span>Summary<\/b><\/span>:<\/b><\/span><\/span> <\/span><\/span><\/span>We are seeking an experienced Senior Java Support Engineer who can manage complex projects end\-to\-end and provide strong technical and <\/span><\/span>people<\/span> <\/span>leadership. The ideal candidate is not only a hands\-on developer but also a strategic thinker capable of designing, developing, and delivering scalable enterprise solutions within the banking and financial domain. This role requires deep technical <\/span><\/span>expertise<\/span>, strong project management skills, and a passion for adopting modern frameworks and cloud\-native architectures.<\/span><\/span> <\/span>
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Experience:<\/b> <\/span>8<\/span><\/span>\-<\/span> <\/span><\/span>10<\/span> <\/span><\/span>Year<\/span>s<\/span><\/span> <\/span>
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Location:<\/b><\/span><\/span> <\/span><\/span><\/span>Mumbai<\/span><\/span> <\/span>
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Mode of Work<\/b><\/span>:<\/b><\/span> <\/b><\/span><\/span><\/span>Full time<\/span> <\/span><\/span> <\/span>
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Key<\/b> <\/b><\/span><\/span>Responsibilities:<\/b><\/span><\/span> <\/b><\/span>
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  • Provide Level 3 production support for enterprise applications built using Java\-based technologies.<\/span><\/span> <\/span>
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  • Investigate and resolve complex production issues escalated from L1 and L2 support teams.<\/span><\/span> <\/span>
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  • Perform detailed root cause analysis (RCA) and implement permanent fixes where applicable.<\/span><\/span> <\/span>
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  • Work closely with the client\u2019s onsite team in Canada to troubleshoot incidents and coordinate resolutions.<\/span><\/span> <\/span>
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  • Monitor application logs, performance metrics, and system health to proactively detect issues.<\/span><\/span> <\/span>
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  • Debug issues related to application code, APIs, database queries, and integrations.<\/span><\/span> <\/span>
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  • Support application deployments, configuration updates, and production releases.<\/span><\/span> <\/span>
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  • Identify <\/span>opportunities for automation and operational improvements to reduce recurring incidents.<\/span><\/span> <\/span>
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  • Maintain support documentation, knowledge base articles, and runbooks.<\/span><\/span> <\/span>
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  • Participate <\/span>in incident management, change management, and problem management processes.<\/span><\/span> <\/span>
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    Requirements:<\/b><\/span><\/span> <\/b><\/span>
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    • 8+ years of experience in Java development or production support roles.<\/span><\/span> <\/span>
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    • Strong knowledge of Java, Spring / Spring Boot, and RESTful APIs.<\/span><\/span> <\/span>
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    • Experience troubleshooting issues in distributed or microservices\-based applications.<\/span><\/span> <\/span>
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    • Strong experience with log analysis and debugging production issues.<\/span><\/span> <\/span>
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    • Experience working with relational databases (SQL, PostgreSQL, MySQL, Oracle).<\/span><\/span> <\/span>
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    • Familiarity with Linux/Unix environments and command\-line troubleshooting.<\/span><\/span> <\/span>
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    • Understanding of<\/span> <\/span>application monitoring tools and log aggregation platforms.<\/span><\/span> <\/span>
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    • Experience with Git and CI/CD pipelines.<\/span><\/span> <\/span>
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      Good To Have Sk<\/b><\/span>ills:<\/b><\/span> <\/b><\/span><\/span> <\/b><\/span>
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      • Experience with cloud platforms such as AWS, Azure, or GCP.<\/span><\/span> <\/span>
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      • Familiarity with containerized environments (Docker, Kubernetes).<\/span><\/span> <\/span>
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      • Experience using monitoring tools such as Splunk, ELK, Dynatrace, or AppDynamics.<\/span><\/span> <\/span>
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      • Knowledge of ITIL\-based incident and problem management processes.<\/span><\/span> <\/span>
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        Wissen Sites:<\/b><\/span><\/span> <\/b><\/span>
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        Website: <\/span><\/span><\/span>www.wissen.com<\/span><\/span><\/a> <\/span><\/span> <\/span>
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        LinkedIn: <\/span><\/span><\/span>https://www.linkedin.com/company/wissen\-technology<\/span><\/span><\/a> <\/span><\/span> <\/span>
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        Wissen Leadership: <\/span><\/span><\/span>https://www.wissen.com/company/leadership\-team/<\/span><\/span><\/a> <\/span><\/span> <\/span>
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        Wissen Live: <\/span><\/span><\/span>https://www.linkedin.com/company/wissen\-technology/posts/feedView=All<\/span><\/span><\/a> <\/span><\/span><\/span> <\/span>
        <\/span>Wissen <\/span><\/span>Thought<\/span> <\/span>Leadership: <\/span><\/span><\/span>https://www.wissen.com/articles/<\/span><\/span><\/a> <\/span><\/span> <\/span><\/p><\/div>

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