Senior Manager, Accounting Services

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Key Responsibilities

Lead and manage end-to-end O2C operations supporting multiple GM regions and business units.
Drive service delivery excellence while meeting contractual SLAs, KPIs, and productivity targets.
Monitor operational performance through dashboards, analytics, and governance reviews.
Act as the primary escalation point for senior GM stakeholders and internal leadership.
Build strong partnerships with Finance Controllers, Regional Finance Teams, Country CFOs, Treasury, Sales Operations, and Customer Service teams.
Lead monthly and quarterly business reviews with GM leadership.
Provide strategic recommendations to improve cash flow, collections effectiveness, and customer experience.
Drive reduction in Accounts Receivable aging and Days Sales Outstanding (DSO).
Develop collection strategies to maximize cash recovery and improve working capital.
Monitor high-risk customer accounts and support proactive resolution plans.
Ensure adherence to SOX controls, audit requirements, financial policies, and regulatory standards.
Manage critical financial controls related to cash application, credit approvals, collections, and customer account maintenance.
Drive governance and compliance across all O2C processes.
Lead a large team of managers, team leaders, and analysts across multiple functions and geographies.
Build a high-performance culture focused on accountability, engagement, and continuous improvement.
Identify automation opportunities using RPA, AI, workflow tools, and analytics platforms.
Lead Lean Six Sigma and process optimization initiatives.
Support migration, stabilization, and transformation of new business transitions.
Drive standardization and best-practice implementation across regions.
Present operational and financial performance metrics to executive leadership.
Develop business cases for process improvements and transformation investments.

Experience

15+ - 18+ years of experience in Finance & Accounting Shared Services/BPO environments.
Minimum 5+ years of leadership experience managing large O2C operations.
Experience supporting global clients, preferably within automotive or manufacturing
Proven experience managing teams of 100–150+ FTEs.