Senior Manager, Case Management and Remediation

• Full time, 18 month fixed-term role located on Camperdown Campus on Gadigal Country

• Utilise your expertise as Senior Manager, Case Management and Remediation

• Offering a competitive remuneration package including 17% superannuation

About the opportunity

The Senior Manager, Case Management and Remediation is an integral member of the Workplace Compliance and Policy leadership team, with a strong focus on wage compliance, underpayment investigations, and remediation.

This role is responsible for the end to end management of underpayment enquiries, historical claims, and investigations, ensuring accurate identification, calculation, and remediation of wage discrepancies. The Senior Manager, Case Management and Remediation will lead a team responsible for the analysis, identification and remediation of underpayment claims, while ensuring strong governance, risk management, and compliance outcomes.

Your key responsibilities will be to:

• lead, develop, and support a team of case officers, embedding a high performance, compliance focused culture and refining ways of working

• oversee and undertake complex wage investigations, including identifying underpayment risks, interpreting industrial instruments, and determining appropriate investigative approaches

• ensure best practice in claims management, wage investigations, and remediation, including large scale and historical underpayment reviews

• manage the end to end lifecycle of underpayment enquiries and claims, including triage, investigation, calculation, approval, and remediation

• take accountability for the timely and accurate resolution of wage investigation and remediation matters in line with agreed timeframes and governance frameworks

• assess and manage legal, reputational, and operational risks associated with wage compliance and remediation activities

• act as an escalation point for complex, sensitive, or high risk matters, providing recommendations to senior leaders

• provide strategic advice to executive stakeholders on wage investigation findings, compliance risks, and remediation strategies, including when external legal or specialist advice may be required

• oversee the development and maintenance of robust governance frameworks, including case management processes, record keeping, audit readiness, and regulatory reporting

• lead the design and implementation of systems, processes, and standard operating procedures to support effective and consistent case management

• oversee complex data analysis and remediation calculations, ensuring accuracy, integrity, and appropriate approvals

• lead communication strategies for affected employees throughout the investigation and remediation process

• apply a continuous improvement mindset to case management .

About you

• undergraduate/postgraduate qualifications in a relevant field, or an equivalent combination of training and experience

• strong experience conducting wage investigations within complex industrial and regulatory frameworks demonstrated expertise analysing payroll, time and attendance, and employment data to identify underpayments and compliance risks

• proven experience managing end to end wage investigation and remediation programs, including large-scale or historical reviews and back-pay calculations

• strong understanding of governance, audit, and compliance requirements, including record keeping and regulatory reportin

• demonstrated ability to assess and manage risk in complex, sensitive, and high impact matters

• experience providing strategic advice and influencing senior and executive stakeholders

• strong analytical, reporting, and problem solving skills, with the ability to translate complex data into clear insights and recommendations

• demonstrated project and case management capability, including the design and implementation of investigation frameworks and remediation methodologies

• leadership experience, with the ability to build capability, coach teams, and drive high performance in a compliance or investigations environment

• skilled in preliminary assessments and workplace investigations, particularly in interpreting and applying industrial instruments and employee entitlements.

Sponsorship / work rights for Australia

You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment.

Pre-employment checks

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement

At the University of Sydney, our shared values include diversity and inclusion and we strive to be a place where everyone can thrive. We are committed to creating a University community that reflects the wider community that we serve. We deliver on this commitment through our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ. We welcome applications from candidates from all backgrounds.

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.

For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.

For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Sade Mintah, Recruitment Operations by email to sade.mintah@sydney.edu.au

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The University reserves the right not to proceed with any appointment.