Senior Manager-Digital Product Management

Global Merchant & Network Services (GMNS) brings together American Express’ merchant and network-related businesses. This includes managing relationships across the globe with both the millions of merchants who accept American Express, as well as our partners in countries and territories that deliver card acceptance, issuance, and innovation.

The American Express Network enables over $1.2 trillion in annual spend and serves Card Issuers and Acquirers in over 170 markets worldwide. The GMNS Product team operates the Network with the highest levels of performance, security, and integrity, while supporting Network coverage expansion through onboarding new Network Issuers and Acquirers, localizing our Network in India, and advancing other strategic Network-to-Network initiatives.

Senior Manager, Network-to-Network Partnerships supports India Network strategic initiatives through effective program coordination, delivery management, stakeholder engagement, and operational execution. This role partners closely with the Director and cross-functional teams to help drive delivery excellence across Fusion and other Enterprise Critical Multi-year Initiatives (ECMI), ensuring alignment, visibility, and successful execution of program objectives.

The role requires strong program management capabilities, cross-functional collaboration, and the ability to manage multiple workstreams in a dynamic and fast-paced environment.

• Support the execution and day-to-day management of the Network PMO for Fusion Delivery and other upcoming ECMI initiatives, partnering closely with GMNS and GMNST teams across Issuing, Acquiring, Enterprise, and Technology.
• Coordinate requirements gathering, delivery tracking, reporting, and governance activities across stakeholders to ensure program milestones and objectives are achieved.
• Maintain and provide regular updates on the India Fusion Network roadmap and delivery progress, ensuring accurate communication across product forums, network partners, leadership teams, and program stakeholders.
• Assist in tracking key program areas including overall delivery status, risks and issues, financial reporting, dependencies, and lifecycle readiness activities.
• Prepare impactful presentations, dashboards, and communications for leadership reviews, governance forums, and steering committee meetings.
• Support stakeholder management activities by driving coordination and follow-through across cross-functional teams and leadership groups.
• Contribute to the enhancement of program and project management tools, frameworks, and best practices to improve delivery effectiveness and operational efficiency.
• Partner with Product, Engineering, and PD&I teams to ensure project scope, priorities, and delivery expectations are clearly understood and aligned.
• Support end-to-end product and program delivery activities to help achieve intended business outcomes.
• Coordinate with enterprise teams to manage delivery plans, monitor execution progress, and escalate blockers where required.
• Identify, track, and communicate risks, issues, and dependencies while supporting mitigation planning and resolution efforts.
• Maintain delivery artifacts including integrated delivery plans, roadmaps, governance documentation, and financial tracking in partnership with Technology and CPD teams.
• Support testing, implementation, and cutover activities for Fusion Network initiatives and Network integrations with Issuing (Fiserv) and Acquiring partners.

Minimum Qualifications

• Bachelor’s or Master’s degree in Computer Science, Business Management/Administration, Information Systems Technology, or related field.
• Experience in project or program management, preferably in Agile or SAFe delivery environments.
• Good to have: Experience with Rally, JIRA, and Confluence.
• Good to have: Exposure to Agile/Scrum methodologies and practices.
• Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
• Relevant experience working across technology and business teams.
• Ability to collaborate effectively with Engineers, Product Managers, and external partners/vendors to support delivery goals.
• Foundational understanding of payments and network technologies, including network specifications, core systems, and emerging payment trends.
• Experience supporting complex projects involving multiple teams, stakeholders, and geographies.

Preferred Qualifications

• Strong passion for program delivery and operational excellence in a fast-paced and evolving environment.
• Excellent interpersonal, communication, and stakeholder management skills.
• Experience working on large-scale, cross-functional, or cross-platform initiatives.
• Strong project and program management capabilities with understanding of Agile delivery methodologies.
• Ability to translate business needs into actionable requirements and execution plans.
• Flexibility and readiness to work within global and matrixed teams. Technical aptitude and comfort working in technology-driven environments.