Senior Manager, Financial Crime Compliance Ops

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

About FWD Takaful Berhad

FWD Takaful Berhad (“FWD Takaful”) is a takaful provider in Malaysia that offers family takaful services. FWD Takaful is licensed under the Islamic Financial Services Act 2013 and is regulated by Bank Negara Malaysia. FWD Takaful is a takaful business unit of FWD Group.

Visit https://www.fwd.com.my

Join us

We’re proud to be a company that encourages and nurtures fearless innovation in achieving our vision of changing the way people feel about takaful. Our teams come from a wide variety of industries and backgrounds because we value developing a truly diverse pool of talent that brings different perspectives and experiences. Our values – committed, innovative, proactive, open, and caring – define who we are and what we do as we work together to bring our vision to life, every single day.

KEY ACCOUNTABILITIES

AFC Governance & Control Oversight

Establish and maintain AFC governance within Line 1.5, aligned with regulatory, group, and internal policies
Oversee execution and consistency of key AML/CFT controls across Operations, including CDD/EDD, name screening, transaction monitoring, and STR processes
Provide independent oversight and challenge to Line 1 on control effectiveness
Ensure AFC controls are embedded within operational processes and systems
Support and coordinate responses to regulatory reviews, audits, and compliance assessments

EDD Oversight & Quality Assurance

Oversee end-to-end EDD processes for high-risk customers, ensuring compliance and consistency
Conduct quality reviews and identify gaps in risk assessments and documentation
Ensure clear audit trails and robust justification for EDD decisions
Collaborate with Compliance on risk rating methodologies and escalation thresholds

Incident Management & Issue Governance

Lead the end-to-end AFC incident management process, including identification, classification, escalation, and resolution
Ensure incidents are reported in accordance with internal policies and regulatory expectations
Oversee timely escalation of material issues to senior management, Compliance, and Risk
Ensure proper documentation of impact, regulatory implications, and corrective actions

Root Cause Analysis & Remediation

Drive root cause analysis (RCA) to identify underlying control weaknesses
Ensure effective and sustainable remediation actions are implemented
Monitor progress and track closure of issues within agreed timelines
Ensure corrective measures address systemic gaps and prevent recurrence

Gap Identification & AFC Initiatives

Proactively identify control gaps, emerging risks, and process inefficiencies
Lead AFC initiatives including process standardization, system enhancements, and automation
Support Line 1.5 transformation efforts (e.g. maker-checker controls, shared services, workflow optimisation)
Ensure alignment with regulatory developments and industry best practices

Data, MI & Reporting

Oversee preparation of incident reports, dashboards, and management information (MI)
Perform trend analysis and provide risk insights to senior management
Ensure data accuracy, completeness, and integrity across reporting systems

Stakeholder Engagement & Training

Act as key liaison between Operations, Compliance, Risk, IT, and Internal Audit
Provide regular updates to senior management on risks, incidents, and remediation progress
Lead training and awareness programs to strengthen AFC knowledge and culture
Support audits and regulatory reviews with documentation and walkthroughs

Projects & Regulatory Initiatives

Lead or support regulatory-driven initiatives and system implementations
Participate in cross-functional projects to enhance AFC controls and processes
Provide subject matter expertise on operationalisation of AML/CFT requirements

Others

Responsible for the readiness of FCC Operations activities which includes promulgating business guidelines, workflow and Standard Operating Procedures (SOPs)
To perform any ad hoc review as requested by the Head of Compliance or higher authority in Operations and Regulators
Responsible for providing Operation team advice and guidance to the relevant business areas
Independently handle the tasks assigned and able to take decisions on matters within designated authority
Independently analyse and critically evaluate the responses received without much supervision and escalate as appropriate
Improve employee productivity and competency through advice, counsel and training as and when required
Enhance operational efficiency and cost control through implementation of process improvement / streamlining / system automation projects
Support the business growth and strategy by assist in preparing and providing operational guidelines, workflow and Standard Operating Procedures according to Group and Bank Negara
Act as a liaison person between risk and the department. To support and/or facilitate risk management activities. To facilitate the assessment of risk register and Key Control Self- Assessment (KCSA). To submit required report, information or data. To attend risk management training and capability building

QUALIFICATIONS / EXPERIENCE

Minimum 8–12 years’ experience in financial services, preferably in AML/CFT, Compliance, or Operations

Bachelor of degree or equivalent, in Insurance / Banking & Finance / Law or related disciplines.
Strong knowledge of AML/CFT regulations (e.g. BNM requirements, FATCA/CRS, sanctions, fraud risk)
Experience in incident management, EDD oversight, and control governance
Strong analytical and problem-solving skills, with experience in root cause analysis
Proven ability to drive initiatives, implement improvements, and manage stakeholders
Strong communication skills with ability to engage senior management and regulators
Demonstrate ownership and logical approach to activities undertaken, working collaboratively with the relevant stakeholders
Able to identify ways of improving operational activities by adding value in line with strategic goals and objectives
Demonstrate lateral and analytical thinking, i.e. ability to connect the dots and able to recommend practical solutions for operational activities improvement
Quick learner, ability to transfer knowledge and always practising emotional intelligence
Experience in insurance/takaful operations and transformation initiatives is an added advantage
Proficient in MS Office and/or any data analytics tool

KNOWLEDGE & TECHNICAL SKILLS

Excellent written and verbal communication skills and ability to perform working under pressure
Experienced in team’s management and coordination
Ability to define, prioritize and execute process in a structured manner