Senior Manager of Site Reliability Engineering

Job responsibilities

• Demonstrates expertise in site reliability principles and demonstrates an understanding of the fine balance between features, efficiency, and stability
• Effectively negotiates with peers and executive partners to ensure optimal outcomes for all

• Drives the adoption of site reliability practices throughout the organization

• Drives reuse-first adoption of enterprise-authorized AI capabilities within the work environment to improve reliability operations and customer experience outcomes, with human-in-the-loop validation and appropriate handling of sensitive data

• Ensures your teams demonstrate site reliability best practices with the ability to demonstrate this empirically through stability and reliability metrics
• Drives a culture of continual improvement and solicits real-time feedback to improve the customer’s experience
• Ensures your team collaborates with other teams within your group’s specialization and avoids duplication of work where possible
• Follows blameless, data-driven, post-mortem strategies and conducts regular team debriefs to enable learning from both successes and mistakes
• Provides personalized coaching for entry to mid-level team members
• Ensures your team documents and shares their knowledge and innovations via internal forums, communities of practice, guilds, and conferences
• Establishes team standards for AI-assisted reliability workflows across automation and delivery practices, ensuring traceability/auditability, resiliency, and security controls.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience

• Advanced proficiency in site reliability culture and principles and can demonstrate how to implement site reliability across application and platform teams while avoiding common pitfalls

• Experience leading teams in the safe use of enterprise-authorized AI capabilities within the work environment for reliability engineering workflows, including validation habits and awareness of data sensitivity.

• Ability to set and reinforce organization-level practices for reviewing AI-assisted recommendations and escalating uncertain decisions while maintaining resiliency, security, and auditability outcomes.

• Experience leading technologists to manage and solve complex technological issues at a firmwide level
• Ability to influence the team’s culture by championing innovation and change for success
• Experience hiring, developing, and recognizing talent
• Proficiency in at least one programming language (e.g., Python, Java Spring Boot, .Net, etc.)
• Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
• Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.)

• Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.)and

  troubleshooting common networking technologies and issues

Preferred qualifications, capabilities, and skills

• Ability to code and demonstrate data fluency