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dasch

Senior Manager - Person-Centered Supports & Specialized Services

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Make a move to a career that cares

Join one of the most innovative organizations in the disability services sector where you can bring joy, independence, and possibility into someone’s life—every single day.

Who we are (more than just a workplace)

DASCH helps people with intellectual disabilities in Winnipeg to reach their full potential. We collaborate with families and allied professionals to support youth and adults so they can live, work, play and thrive in an inclusive, accessible, and responsive environment.

What you should know about us:

  • We aim to build an inclusive community that values people with intellectual disabilities.

  • We support people living in more than 50 homes throughout Winnipeg.

  • People at DASCH have access to recreational and life skills development.

  • Our DASCHWorks program provides support and opportunities for employment, financial stability, and independence.

  • Specialized professionals offer support in areas such as life skills, behaviour management, nutrition, and mental health.

  • We are known for exceptional service. Part of that comes from providing our team members with the comprehensive training, support, and recognition they deserve to succeed. This is a place where people can flourish and grow their careers.

Job Purpose

The Senior Manager, Person-Centered Supports & Specialized Services is responsible for leading the design, implementation, and continuous improvement of individualized, person-centered supports across DASCH programs, with a strong focus on inclusion, independence, and quality of life. This role integrates specialized supports, behavioural and clinical-informed practices, financial planning, and life skills development with strategic and operational oversight to ensure the wellbeing, safety, and long-term success of the people DASCH supports. The position provides leadership in individualized planning, workforce competency development, and program evaluation while ensuring services are responsive, inclusive, evidence-informed, and aligned with organizational standards. This role works collaboratively across Programming, SSRS, Learning & Development, and Human Resources to strengthen service delivery, build staff capacity, and drive measurable improvements in outcomes for the people DASCH supports.

Qualifications

  • Master’s Degree in Disability Studies
  • Minimum of 10+ years of progressive leadership experience within community services, disability services, or a related field
  • Demonstrated experience supporting individuals with complex behavioural, medical, and specialized support needs
  • Strong knowledge of person-centered practices, individualized planning, and life skills development
  • Knowledge of behavioural support approaches and ability to support implementation of behaviour strategies in collaboration with clinical professionals
  • Experience working with, or alongside, clinical disciplines such as behaviour analysts, occupational therapists, or speech/language professionals is considered an asset
  • Proven ability to analyze data, interpret service trends, and evaluate outcomes to support decision-making and continuous improvement
  • Experience developing, implementing, or supporting training programs and workforce development initiatives
  • Demonstrated ability to lead teams, influence practice, and drive change across programs
  • Strong communication, problem-solving, and relationship-building skills
  • High level of emotional intelligence and ability to support staff in complex, dynamic environments
  • Knowledge of legislation, best practices, and standards related to disability services, safety, and ethical care
  • Proficiency in Microsoft Office Suite and data tracking/reporting systems
  • Valid driver’s license and access to a reliable vehicle required

Duties and Responsibilities

Person-Centered Planning Leadership

  • Lead the development, implementation, and ongoing review of individualized support plans
  • Oversee person-centered planning processes to ensure meaningful participation and measurable outcomes
  • Review and approve support plans to ensure alignment with best practices and individual goals
  • Collaborate with Program Managers, families, and support networks to enhance inclusion, independence, and community participation
  • Develop and maintain planning resources to ensure consistency and effective individualized planning across programs

Specialized Supports & Behavioural Oversight

  • Lead identification and response to complex behavioural and specialized support needs
  • Review and support implementation of behavioural and specialized strategies in collaboration with SSRS and external professionals
  • Establish and maintain relationships with healthcare and community professionals to support coordinated care
  • Monitor outcomes, documentation, and follow-up of support strategies
  • Support staff in implementing strategies safely and effectively
  • Lead rights review processes and support strategies to reduce rights restrictions
  • Analyze trends in person-centered supports and support implementation of related practices and improvements

Health, Safety & Wellbeing Coordination

  • Oversee coordination of medical supports, appointments, and ongoing care needs
  • Ensure proactive follow-up and collaboration with external healthcare providers
  • Review medical supports for individuals with complex needs to ensure appropriate care
  • Monitor incidents and trends to identify risks and improve safety practices
  • Ensure compliance with legislation and internal standards

Financial Planning & Life Skills Development

  • Oversee individualized financial planning and annual financial reviews
  • Ensure financial supports align with personal goals, independence, and quality of life
  • Promote and integrate life skills development across programs

Program Evaluation & Continuous Improvement

  • Evaluate programs to identify gaps, risks, and opportunities for improvement
  • Monitor trends, analyze data, and support evidence-informed decision-making
  • Complete annual needs, risk, and service analysis to inform improvements
  • Implement improvement initiatives focused on safety, inclusion, and quality outcomes
  • Provide program-level insights to inform organizational planning

Training, Development & Staff Support

  • Oversee and enhance DASCH’s online learning management system to ensure a strong and accessible learning experience
  • Lead the design and develop training aligned with person-centered and specialized supports
  • Identify training needs and implement targeted development initiatives
  • Build workforce competency in behavioural, specialized, and person-centered practices
  • Support implementation of training into practice through coaching and follow-up

Leadership & Cross-Functional Collaboration

  • Provide leadership across Programming in specialized and person-centered supports
  • Collaborate with SSRS, Learning & Development, and Human Resources to align service delivery and workforce development
  • Contribute to policy development, strategic planning, and organizational initiatives

Rights & Quality Framework Leadership

  • Support implementation and maintenance of the Rights & Quality Framework within the organization
  • Contribute to development of indicators related to safety, wellbeing, and outcomes
  • Integrate framework standards into planning, service delivery, and evaluation
  • Provide program-level reporting and insights on service effectiveness and outcomes

At DASCH we promote an inclusive, and diverse workplace. We would like to provide you with the ongoing opportunity to disclose if you have a disability, whether permanent, temporary, visible or invisible, that would require a need for assistance during the recruitment and onboarding process. We will then work with you to develop individualized accommodation that will meet your needs.

Should you require an Accessibility Accommodation, please email recruitment@dasch.mb.ca for best support.

Ready to apply? (“check” these details first)


Before you click on the “apply now” button, know that to work at DASCH, you have to provide satisfactory background checks, including a Criminal Record Check with a Vulnerable Sector Search, Adult Abuse Registry check and Child Abuse Registry check. We will accept checks you have completed within three months of applying. We will also ask you for employment references.