Senior Manager, SMS Growth & Product
*PLEASE NOTE: This role can be based out of our Charlotte, NC, Denver, CO, or Seattle, WA office*
Role Overview
LendingTree is seeking a highly analytical and technically fluent growth product leader to help scale SMS into a durable lifecycle growth capability across verticals.
This role will own the product, technical implementation, experimentation, measurement, and business modeling layer required to turn SMS growth opportunities into scalable initiatives. The Senior Manager will partner closely with CRM, Data, Engineering, Product, Media Partnerships, and existing SMS channel experts to translate growth priorities and partner capabilities into clear requirements, test plans, KPI frameworks, and implementation roadmaps.
This position does not manage vendor relationships and does not manage direct reports. Instead, it serves as the growth product, experimentation, and technical implementation owner for SMS.
What You'll Own
Monetization & Growth Strategy
- Support SMS revenue growth through experimentation, prioritization, and scalable capability development
- Build business cases, revenue models, and impact estimates for SMS growth opportunities
- Identify and prioritize opportunities to drive incremental VMD and lifecycle revenue
- Define and evolve the cross-vertical expansion roadmap for SMS
- Make data-driven scale / iterate / kill recommendations on initiatives
- Partner with SMS leadership on long-term growth planning and investment prioritization
Experimentation & Optimization
- Build and manage a structured experimentation backlog
- Design hypothesis-driven A/B tests with clear success criteria
- Increase experiment velocity and learning cadence
- Continuously optimize engagement, conversion, and downstream monetization
Analytics & Data Ownership
- Define KPI architecture (CTR, opt-out %, reply rate, transfer rate, revenue per engagement, etc.)
- Perform hands-on analysis (SQL preferred) to identify growth opportunities
- Identify tracking gaps, attribution blind spots, and funnel leakage
- Partner with Data to improve reporting frameworks and instrumentation
- Translate insights into prioritized product initiatives
Technical Product Requirements
- Translate SMS growth priorities, partner capabilities, and business ideas into detailed product requirements, user stories, business rules, and acceptance criteria
- Serve as the primary day-to-day business partner to CRM, Data, Product, and Engineering teams for SMS growth initiatives
- Manage requirements across stakeholders and ensure dependencies are clearly documented and prioritized
- Define event tracking, instrumentation, reporting, QA, and measurement requirements
- Partner closely with Engineering and Product to scope, refine, and deliver technical solutions
- Validate implementations and ensure shipped functionality aligns with business objectives and measurement plans
- Drive implementation readiness, launch coordination, and post-launch performance validation
Cross-Functional Partnership
- Partner closely with existing SMS channel experts to incorporate historical learnings, operational realities, partner/platform nuances, and launch-readiness requirements into growth initiatives
- Collaborate with Media Partnerships to leverage vendor capabilities effectively
- Align with Product, CRM, Data, and vertical teams on roadmap priorities
- Present performance insights and growth plans to leadership
What This Role Is Not
- Not responsible for vendor contract management
- Not responsible for day-to-day campaign execution
- Not a pure BI or reporting role
- Not a people management role
Qualifications
Required
- 5–8+ years in Growth Product, Product Management, Lifecycle, or Performance roles
- Strong analytical skillset with ability to independently explore data (SQL preferred)
- Experience designing and analyzing A/B tests
- Experience managing cross-functional technical initiatives involving Engineering, Product, CRM, and Data teams
- Experience developing business cases, opportunity sizing, or growth models for monetized initiatives
- Strong understanding of funnel metrics and revenue attribution
- Demonstrated ownership of a monetized digital channel or growth initiative
Preferred
- Experience with SMS, CRM, or lifecycle marketing channels
- Experience in performance marketing or lead generation environments
- Familiarity with event tracking and API integrations
- Experience working cross-functionally with Data and CRM teams
Success in This Role Looks Like
- Clear, trusted KPI framework for SMS
- Well-defined SMS growth backlog tied to business outcomes
- Clean technical requirements that ship efficiently and accurately
- Strong partnership with Engineering, Product, CRM, Data, and Media Partnerships
- Faster, more disciplined experimentation cycles
- Increased revenue contribution from SMS across verticals
Why This Role Matters
SMS is evolving from a single-channel initiative into a scalable lifecycle growth capability. This role will define how we use messaging to drive durable revenue, unlock new vertical opportunities, and build a sustainable competitive advantage.
ABOUT THE COMPANY
LendingTree is the nation’s largest online lending marketplace. That means we connect customers with multiple lenders, so they find the best deals on loans, credit cards, savings accounts and insurance. Our goal is to help people save money, and we believe the best way to do that is by giving them a way to shop for loans and compare lenders, so they make their best financial choices.
Our founder, Doug Lebda, founded the company in 1996 after a frustrating house-hunting experience. In those days, we mostly helped people find good mortgage deals. Now, we help consumers find their best in personal loans, auto loans, business loans, student loans, credit cards, savings accounts, home equity loans and more.
CULTURE
We’re a fast-paced company with an entrepreneurial bend. We work hard and test our products often. We’re collaborative, ambitious, candid and high-energy. Our teammates are some of the brightest, most talented people you’ll ever work with. We care more about your smarts than we do about the kinds of clothes you wear (but please, do wear clothes to work!), and we’re pretty good about rewarding innovation, creativity and the knack for just getting stuff done (we even have an award for employees called the GSD, “Get Stuff Done”).
Come work with us!
LendingTree is the kind of company that not only promotes diversity and inclusion, we thrive because of these values. We do not discriminate based on race, color, religion (or creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation or military status.