Senior Manager - Treasury and Cash Operations, Maison Madison

The Team:

The Hermès Madison Avenue Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York City Region. This position will report to the Director of Operations and will primarily work within the Operations and Sales Teams to support the operations of the boutique.

The Opportunity:

As the Senior Manager of Treasury & Cash Operations, you will be overseeing cash office operations, including cashiers, Selling & Service Assistants, remote sales, and store-to-store transfers. Ensures strong internal controls, audit readiness, and accurate transaction management, while maintaining system integrity and resolving discrepancies. Partners closely with Treasury and Internal Controls to align cash management processes with company policies.

About the Role:

Ensure audit compliance, effective transaction management, and integrity of MSC and related systems
Maintain alignment with enterprise treasury and internal control frameworks
Enforce segregation of duties and dual control procedures to strengthen internal controls and minimize risk
Monitor, review, and resolve outstanding aged deposits to reduce financial exposure
Lead training initiatives on cash handling standards, POS operations, and treasury policies to improve accuracy and compliance
Establish and maintain reconciliation processes and documentation to support timely investigation and resolution of discrepancies, losses, and overages
Serve as a treasury liaison, partnering closely with Treasury and Internal Control teams to ensure alignment with corporate policies and governance standards
Manage and oversee Cash Office Manager and the Treasury & Cash Operations Assistant Manager and their respective teams
Partner with Selling team on resolving all POS-related questions
Oversee all cash handling, accounting, and boutique requirements in a secure, accurate, and timely manner
Ensure the correct cash transaction procedures are adhered to by all boutique staff and management
Conduct relevant and necessary training for Cashiers, SSAs, and Sales teams in order accurately process transactions and perform their duties
Ensure that entire staff understands and complies with POS standards established by the Company
Communicate all policy and procedures updates pertaining to POS and Cash Office procedures with all members of the store team
Maintain consistent communication with Store Management and Director of Operations
Ensure that all technical equipment (cash tills, scanners, POS equipment) are in working order and any issues are reported
Weekly conduct Portable Electronic Device audits in My Store Control
Quarterly conduct back up terminal testing for all FD terminals
Manage and oversee weekly cash audits
Proactively follow-up on cash discrepancies and communicate with management and Accounting
Order supplies for the Cash Office
Review and audit all daily media
Partner with Store Management and ensure My Store Control system is in compliance
Create team schedule and assist with the annual review process
Responsible for completion of remote sales
Partner with Corporate Accounting Department to provide all chargeback information requested
Support with other operational duties as needed
All other duties assigned by supervisor

Supervisory Responsibility:

YES: Cash Office Manager and Assistant Manager of Cash Operations & Treasury

Budget Responsibility:

Decision Making Responsibility:

About You:

5+ years of retail and cash management experience in a similar role; prior experience in a luxury environment preferred.
People-management and mentor experience for a team of five or more employees
Strong leadership, communication, and planning skills
Ability to work well under pressure
Even-tempered with ability to continuously multi-task
Strong organizational and analytical skills with a deep understanding of inventory management.
Flexible with schedule changes to accommodate needs of the business
Ability to lift between 0-25 lbs. without assistance
Demonstrated leadership, ability to coach high-performing operational teams and proven ability to transform underperforming individuals/teams.
Excellent problem-solving and communication abilities.
Proficiency in retail systems, reporting tools and MS Office (experience with SAP Retail is a plus)
Strong management soft skills.
Commitment to operational excellence and client-first mentality.
Ability to manage multiple priorities in a fast-paced, luxury retail environment.
Acute interpersonal skills and a collaborative management style.

The range for this position is $112,295.00 - $133,455.00. Actual rates are determined based on the job, location, and individual experience.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Hermès is proud to offer a variety of benefits to support the needs of our employees and their families, including:

Commission and bonus incentives based on sales performance
Medical, Dental, Vision
Life Insurance and Disability
Paid time off (18 DDO's, 12 company holidays, 2 wellbeing days, and sick & safe time)
Paid Parental Leave and Transition Time
401(k) and Roth Retirement Plan with company matching and profit sharing
Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
Product discount and EAP resources
Access to Calm App, Health Advocate, Family Building Support, and more!

Company Overview:

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès’ success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that’s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films “Footsteps Across the World” available on our website. Link here.

Our Commitment:

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at privacy.us@hermes.com. Please do not submit resumes or applications to this email address.