Senior Onboarding Client Services Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Onboarding Client Services Specialist based in Ireland.

This is an exciting opportunity to play a key role in shaping seamless global onboarding experiences for companies hiring across borders. You will sit at the heart of a fast-paced, fully distributed environment, ensuring that new customers and their employees experience smooth, compliant, and high-quality onboarding journeys. The role combines customer-facing delivery, operational execution, and cross-functional collaboration across multiple international teams. You will work with a diverse portfolio of clients, from fast-growing startups to large global enterprises, helping them navigate complex onboarding requirements. Beyond execution, you will contribute to improving processes, scaling best practices, and enhancing the overall customer experience. This is a high-impact role where your work directly influences thousands of global onboarding journeys.

• Own and manage end-to-end onboarding processes for international clients, ensuring compliant, efficient, and high-quality execution across multiple workflows.
• Act as the primary point of contact for onboarding-related queries, providing expert guidance to customers and internal stakeholders.
• Deliver tailored onboarding experiences for enterprise clients with complex or high-touch requirements.
• Collaborate closely with Sales, Customer Success, Operations, Payroll, Mobility, and Customer Experience teams to ensure seamless service delivery.
• Handle escalations and resolve complex onboarding issues by coordinating with relevant internal teams and stakeholders.
• Execute and continuously improve onboarding workflows, ensuring alignment with service standards and customer experience goals.
• Monitor onboarding progress and ensure timely completion of tasks for employees and client organizations.
• Contribute to knowledge base documentation, FAQs, and process improvements to support scalable onboarding operations.
• Gather customer feedback and translate insights into actionable improvements for onboarding processes and tools.
• Support automation and process optimization initiatives to improve efficiency and reduce manual effort.

Requirements

• Significant experience in a customer-facing role such as onboarding specialist, client services, HR operations, or customer success.
• Strong understanding of onboarding processes, HR operations, or global employment practices (experience in EOR or SaaS environments is a plus).
• Proven ability to manage multiple stakeholders and coordinate cross-functional workflows in a fast-paced environment.
• Experience handling customer escalations and resolving complex operational issues with professionalism and ownership.
• Strong communication skills, both written and verbal, with the ability to engage confidently with clients and internal teams.
• Comfortable working with SaaS platforms, ticketing systems (e.g., Zendesk), and workflow management tools.
• Process-oriented mindset with experience driving improvements, automation, or operational efficiency.
• Ability to work independently in a fully remote, asynchronous, international environment.
• Strong organizational skills and attention to detail, with the ability to manage multiple onboarding cases simultaneously.
• Full fluency in English; additional languages are an advantage.

Benefits

• Fully remote working model with flexibility to work from anywhere within supported regions.
• Competitive compensation package aligned with experience and location.
• Flexible working hours in an asynchronous, global-first environment.
• Paid time off and generous vacation policy.
• Health insurance and mental health support coverage (depending on location).
• Home office setup support or equipment allowance.
• Learning and development budget to support professional growth.
• Opportunity to work with global clients across diverse industries and geographies.
• Inclusive, international work culture with strong emphasis on autonomy and trust.
• Exposure to global HR, onboarding, and employment operations at scale.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

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