People Partner

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The role

The People Partner serves as the primary point of contact for Line Managers (LMs) and employees on all HR-related systems and processes. This includes end-to-end support across onboarding, payroll, leave management, travel, exits, and issue escalation. The role collaborates closely with cross-functional teams such as HR , Legal, Payroll and other internal stakeholders to deliver a seamless, consistent, and high-quality employee experience. Responsible for driving knowledge management and contributing actionable insights to strengthen and enhance the AI capabilities of HR technology platforms such as UNA.

What you'll be responsible for

Policy guidance and administration:

• Provide guidance on leave policies, support usage of the leave portal, and manage processes such as leave encashment.
• Offer advisory and ensure effective implementation of travel policies for domestic travel and internal transfers.
• Facilitate and obtain approvals in line with the Schedule of Authority for administrative actions (e.g., backdated promotions, disturbance allowance approvals).
• Advise employees and stakeholders on appropriate policy application based on individual scenarios (e.g., determining suitable leave types such as career break, loss of pay, or medical leave), in coordination with Line Managers and HR Business Partners.
• Address and resolve employee queries and grievances related to compensation, pay, and benefits in a timely and effective manner.
• Ensure a seamless transition by coordinating a warm handover to the Global Mobility team for international assignment cases, enabling a smooth experience for assignees.

Knowledge Management and simplification:

• Identify opportunities for continuous process improvement and document them as knowledge articles to drive standardization and efficiency.
• Develop and maintain knowledge articles based on trends and insights derived from employee queries on ServiceNow.
• Support AI learning and capability building by updating cloud-based platforms with relevant knowledge articles and process enhancements.
• Drive adoption of self-service and digital information channels (e.g., mobile applications, chatbots) among employees to improve accessibility and efficiency.
• Proactively identify and manage employee queries, including early detection of cases related to global mobility, ensuring timely guidance and intervention.

Pay/Benefits:

• Communicate payroll-related updates and issues to employees based on inputs received from the People Operations team.
• Own and ensure timely closure of payroll queries routed through UNA via case management systems.
• Update Voluntary Provident Fund (VPF) details and employee claims on the one-time payroll input platform with accuracy and timeliness.
• Validate employee data in partnership with HR Business Partners (HRBPs) during the Annual Performance Review cycle.
• Collate and manage proposals for offline and exception cases, ensuring completeness and compliance.
• Facilitate ERS submissions and ensure end-to-end process completion on Exit Online in coordination with HRBPs.
• Guideline Managers in accurately completing proposals and transactions on Workday.
• Respond to and resolve employee queries related to Total Rewards, including compensation and benefits.

Onboarding:

• Coordinate goods relocation and provide necessary support to new joiners to ensure a smooth transition.
• Send welcome communications to new hires and guide them through the documentation requirements and onboarding process.
• Notify Line Managers about incoming new joiners and facilitate the assignment of buddies, where applicable.
• Proactively coordinate with relevant teams to arrange Day 1 requirements (e.g., ID card, laptop, email ID, welcome kit).
• Support Day 1 onboarding by escorting new joiners and conducting campus familiarization visits.
• Deliver standardized HR induction sessions to onboard new employees effectively.
• Ensure timely submission of post-joining documentation for payroll processing and record keeping.
• Engage with new joiners to understand relocation and travel needs, and initiate required support requests accordingly.
• Provide assistance with Background Verification (BGV) processes and follow up on pending documentation to ensure timely completion

Confirmation:

• Guide Line-Managers through the employee confirmation process, ensuring adherence to timelines and policies.
• Initiate and support the Performance Improvement Plan (PIP) process in collaboration with HR Business Partners and Line Managers.
• Facilitate and obtain necessary approvals for probation extensions in line with organizational guidelines

Engagement:

• Drive employee engagement initiatives and track impact through surveys and feedback
• Partner with leaders to enhance key employee experience moments (onboarding to exit)
• Use data and insights to identify gaps and drive targeted interventions
• Promote a positive culture through communication, recognition, and well-being initiatives

Exit:

• Ensuring that exit is updated on Workday /Exit online tool as soon as it is notified
• Collaborate with HRBP’s for taking confirmation on the Notice Period and LWD
• Guiding employees on the Exit process and documentation to ensure that they complete the processes on time
• Follow up with respective stakeholders for signoff if in case no update is received
• Responsible for smooth closure of old exit cases in collaboration with Exit team
• Supporting relocation and skill upgradation for grieving families in Death cases

We're looking for someone who

• Looking for 5-8 years of relevant experience. Post Graduate Diploma or equivalent in Personnel Management/ Human Resource Management
• Brings strong skills in HR operations and technology, Processes, HR Automation, Stakeholder management, Tech Savy, Basic usage of Canva
• Thinks end to end and takes ownerships for results
• Is comfortable working in a fast-moving, evolving organisation
• Values collaboration, clarity and low-ego ways of working

What you'll get

Alongside meaningful work and strong development, we offer a reward package that typically includes:

• Market competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities

#TMICC

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

- Roles with real accountability and visible impact
- Free to move fast, experiment and challenge how things are done
- Continuous learning and development as the business grows
- Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.