Senior / Principal Client Partner

3Pillar is an AI transformation partner on a mission to help enterprises build the AI-native products and intelligent agents that will define the next era of business. With teams across North America, Europe, Latin America, and Asia, we work with the most ambitious companies in financial services, healthcare, media, and technology — helping them move faster, modernize boldly, and compete on their own terms. Our HelixAI platform and Helix Pods delivery model put our engineers at the center of real agentic transformation — doing work that is open, portable, and built to last. We are building the future of enterprise AI.

Client Relationship & Strategic Advisory

• Own the relationship with key client stakeholders at every level, from engineering leads to executive sponsors.

• Conduct regular business reviews to stay ahead of evolving client needs, project health, and strategic direction.

• Act as the client’s advocate inside 3Pillar—ensuring delivery teams are aligned with what the client actually needs, not just what’s scoped.

• Bring a point of view on how technology, AI, automation, and emerging technologies can help clients solve problems, accelerate delivery, or unlock new product/business opportunities

• Understand client business objectives deeply enough to proactively recommend solutions, not just respond to requests.

• Work with solution architects and delivery managers to shape technical proposals that solve real business problems.

Account Growth & Business Development

• Identify and pursue expansion opportunities within existing accounts—upselling, cross-selling, and introducing new 3Pillar services and offerings.

• Identify and pursue new logo opportunities leveraging our offerings in combination with industry focus

• Partner with the sales organization to develop and execute account growth strategies.

• Build and maintain account plans that map client objectives to 3Pillar capabilities.

• Prepare and present proposals, SOWs, and other engagement documentation.

• Spot risks early and develop strategies to address them before they become retention issues.

Delivery Partnership

• Maintain visibility into all active projects across your accounts by staying in close partnership with your delivery counterpart

• Collaborate with delivery managers and technical leads to ensure projects land well and clients stay satisfied.

Market Awareness & Reporting

• Stay current on industry trends, competitive dynamics, and emerging technologies—particularly the evolving AI and GenAI landscape and its practical applications in software development and consulting.

• Feed market insights and client feedback back to internal teams to improve our offerings.

• Track and report on account metrics including revenue, pipeline, project status, and client satisfaction.

• Provide accurate forecasts and pipeline updates for your portfolio.

• 10+ years of experience in technology consulting (or related), with at least 5 years with revenue-generating responsibilities.

• A track record of retaining and growing client accounts

• Strong understanding of software development lifecycles (SDLC) and delivery methodologies.

• Hands-on comfort with AI tools (e.g., ChatGPT, Claude, Copilot, or similar) in your daily work—you use them, not just talk about them.

• Experience with nearshore and/or offshore delivery models.

• Excellent communication, presentation, and negotiation skills—comfortable in a room with engineers and equally comfortable with executives.

• Analytical mindset with strong problem-solving skills.

• Self-directed and accountable, able to manage multiple accounts in a fast-paced environment.

• Proficiency with Salesforce

• Experience working with mid-size to large enterprise clients.

• Familiarity with consulting frameworks or methodologies (e.g., value-based selling, solution selling).

• Domain expertise in healthcare, financial services or media