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chewy

Senior Product Manager

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Job Description:

Senior Product Manager

Bellevue, WA – Supply Chain - Outbound Technology – Full time – R29996

Job Description:

What you’ll do:

  • Define and execute the Delivery Experience strategy, ensuring alignment between technology, operations, and supply chain teams.

  • Leverage data-driven insights to enhance customer delivery experience, develop scalable solutions, and improve key success metrics.

  • Collaborate with cross-functional teams, including engineering, design, customer service, and transportation, to build and launch new features that enhance delivery transparency and efficiency.

  • Develop and execute a comprehensive product roadmap for Delivery Experience, focusing on customer delivery transparency, checkout options, issue notifications, and customer service empowerment.

  • Lead data-driven product development, leveraging data warehousing, SQL, Tableau, and predictive modeling to build innovative delivery experience solutions.

  • Optimize key shopping, conversion, and buying experiences across web and mobile platforms, ensuring seamless order completion and delivery tracking.

  • Define business and technical requirements by analyzing customer data, behavioral insights, and business objectives, transforming them into Business Requirement Documents (BRD) and Product Requirement Documents (PRD).

  • Drive A/B and multi-variate testing strategies to optimize customer engagement and product effectiveness.

  • Collaborate with internal teams to develop self-service tools for customer service, content management, and site merchandising.

  • Stay updated on emerging trends, customer behaviors, and industry best practices to continuously enhance the delivery experience.

  • Provide regular reporting and analysis, including forecasting and performance monitoring, to drive continuous product improvements.

  • Own the long-term strategy (3-5 years) for Delivery Experience, aligning product priorities with business goals.

What you’ll need:

  • Minimum Requirements: Master’s degree in Computer Science, Statistics, Applied Mathematics, Engineering, or related field of study and 5 years of experience required as an Information Technology Project Manager or a related position/occupation.

  • Experience must include 5 years with:

    • eCommerce;

    • SQL, Tableau, and data warehousing;

    • Statistical models, UX analysis;

    • Analyzing complex data & generating insights;

    • Customer experience features & enhancements;

    • Business strategy, KPIs & customer experience metrics;

    • Advanced SQL & Data Analytics;

    • Business Intelligence & Visualization (Tableau, Power BI, Looker);

    • Agile Tools (JIRA, Confluence, Asana); and

    • ETL & Data Warehousing (Pipelines, Solutions).

  • Experience must also include:

    • A/B Testing Tools (Optimizely, Google Optimize, Adobe Target);

    • API Integration & Microservices Architecture; and

    • Predictive Modeling & Machine Learning Applications.

Employer: Chewy, Inc.

Office Address: 1110 112th Avenue NE, Suite 500, Bellevue, WA 98004

Other: 10% domestic travel required. Telecommuting permitted up to 2 days per week.

The base salary range for this role is $206,000 to $225,500 per year

  • The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

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