Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Senior Product Manager

Introduction to the Team

In this Role You Will

• Ship in‑flow shopping components with clear value and evidence, not open‑ended chat.

• Prototype quickly, integrate with the shared AI spine (grounding, guardrails), and iterate via A/Bs to lift conversion

• Design explainable UX (“why this?”), budget/total‑price clarity, and safe control loops.

• Ensure continuity across 1P + 3P surfaces (catch‑and‑continue) so travelers never start over.

• Own self‑serve change/cancel/refund in a unified conversational Servicing Agent (voice + chat) with action cards/deep links.

• Ship actionable flows like Cancel→Rebook in‑thread with clear rationale and approvals.

• Stand up instrumentation to cut handle time and raise first‑conversation resolution; harden guardrails and escalation.

• Add opt‑in proactivity (ready‑to‑confirm fixes) while preserving preview → approve → undo

Minimum Qualifications

• Experience working with LLM/agentic systems (RAG, tools/actions, memory)

• Technical builder/prototyper: Evidence of hands‑on prototypes (TypeScript/React or Python), API/LLM integration, and turning a prototype into a shipped feature.

• Zero‑to‑one product delivery: Led end‑to‑end launches with A/B testing and outcome metrics (e.g., conversion, self‑serve rate, time‑to‑resolution, CSAT).

• Complex servicing/transactional flow experience: Owned high‑stakes flows (change/cancel/refund, account & payments, support automation) with reliability/guardrail thinking.

Preferred Qualifications

• Travel/marketplace/logistics domain experience; contact‑center or CX automation.

• Experience working on voice or multimodal interfaces.

• Background as SWE/TPM/data PM; startup/founder or early‑stage experience; Figma/UX prototyping; privacy/safety/compliance exposure.

The total cash range for this position in San Jose is $187,000.00 to $261,500.00. Employees in this role have the potential to increase their pay up to $299,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Seattle is $173,000.00 to $242,500.00. Employees in this role have the potential to increase their pay up to $277,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.