Senior Product Manager

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Key Responsibilities

Product Strategy & Vision

Collaborate with cross-functional teams to build and launch new features and enhancements
Work closely with stakeholders and customers to gather and prioritize product requirements for your L2 use case area.
Use market research, product usage, and competitive analysis data from the Product Marketing team to identify opportunities for innovation within your L2 use case.
Align with your Product Lead on product priorities and the use case roadmap.
Drive strategic thinking, focusing on long-term planning and defining product horizons.

Product Development & Execution

Prepare for quarterly capacity planning and next-cycle planning sessions.
Facilitate sprint backlog refinement sessions and follow up on sprint progress, ensuring software quality and requirements are met.
Process incoming Product Ideas (PIs) and manage product feedback sessions with customers.
Create product tracking events for new features and analyze user engagement and usage data to identify areas for improvement.
Conduct continuous product discovery activities, including validating assumptions, testing prototypes, and managing Beta programs.

Collaboration & Communication

Represent the product team on cross-functional teams, such as marketing, sales, and engineering.
Build strong relationships with customers and update them on product developments to boost adoption of features and concepts in your area.
Share subject matter expertise via articles, roadmap calls, or events (e.g., theRev).
Participate in industry events, conferences, and online forums to stay up-to-date on trends and best practices.

Mentorship & Team Building

Onboard and mentor new team members, providing guidance to junior product managers through regular meetings.
Share knowledge and experience with the broader product team through workshops, SALT meetings, and internal communication platforms like AMPED groups.

Subject Matter Expertise

Become a subject matter expert in your area, using the product to ensure it meets the quality bar and fulfills customer needs.
Provide feedback to engineering leaders through regular one-on-one meetings.

Key Performance Outcomes

Product Strategy and Execution:

Successfully deliver impactful product changes, such as launching new features, strategically deprecating outdated ones, and implementing several customer-driven enhancements every six months. These initiatives must be completed within your designated L2 use case area, on time, and within the allocated budget.
Drive measurable improvements in key product metrics relevant to your L2 use case, such as user adoption, engagement, and conversion rates, by leveraging data insights and customer feedback with a focus on strategic initiatives that align with overall business objectives
Manage the execution of the product roadmap by clearly defining and achieving key milestones and timelines, ensuring alignment with strategic priorities and stakeholder expectations. Collaborate cross-functionally to identify potential hurdles and adjust plans as needed to maintain progress toward our business goals
Deliver impactful product roadmap presentations to customers in your area that align with Showpad's overall objectives and customer needs.

Customer Focus and Innovation:

Conduct at least 5 monthly customer interviews to gather feedback and identify opportunities
Ensure your roadmap is contributing to resolving most business-critical customer PIs
Engage with customers to collect feedback / validate solutions
Integrate customer feedback early and often in the cycle to maximize business impact
Actively monitor key innovation trends and your competition and think about how they translate to your area
Dedicate time to experimenting with new ideas

Collaboration and Team Leadership:

Promote collaboration and knowledge-sharing by actively engaging in team meetings with product and cross-functional teams, both in real-time and asynchronously, to ensure alignment, effective communication, and transparency.
Mentor and guide junior product managers, helping them develop and strengthen their core skills to foster their professional growth and career progression.
Effectively represent the product team in cross-functional and senior management meetings, keeping stakeholders informed and aligned on product updates and initiative progress

Metrics and Analysis:

Regularly track and analyze product performance metrics (e.g., user engagement, feature usage) and provide data-driven insights to inform product decisions.
Leverage data and market insights during the product planning process to develop compelling candidates for high-impact product features or initiatives
Collaborate closely with the analytics team to identify key performance indicators (KPIs) and generate actionable insights that drive feature prioritization and optimization within the AMPED cluster, ensuring data-backed decision-making for continuous product improvement.
Productize data by developing intuitive features that transform user activity and use case metrics into actionable insights

Communication and Visibility:

Turn new features and improvements into blog posts or other shareable content. Explain how these updates support customer use cases, and provide real-life examples highlighting their added value.
Assist the product marketing and self-service teams in promoting the customer benefits of the features you are managing.

Required Skills & Experience

Bachelor's degree in a relevant field such as Business, Marketing, Computer Science, or Engineering.
Proven experience in product management, with a track record of successfully launching and managing products through the entire development lifecycle, from ideation to launch.
Strong analytical skills, with the ability to identify, analyze, and use data to evaluate product performance and drive product decisions.
Excellent communication and presentation skills, with the ability to clearly and persuasively articulate complex concepts to diverse audiences.
Demonstrated ability to build and maintain relationships with cross-functional teams, including marketing, sales, engineering, and customer success.
Strong collaboration and negotiation skills, with a proven ability to influence stakeholders and secure resources.
Proficiency in translating business requirements into user stories and acceptance criteria, ensuring alignment with customer and business needs.
Familiarity with user experience (UX) design principles and methodologies to create intuitive and engaging products.
Experience managing and prioritizing product roadmaps, aligning them with strategic business goals.
Ability to manage multiple priorities and projects, ensuring timely delivery while maintaining quality and focus.
Leadership skills, including the ability to coach and mentor junior product managers, fostering their growth and development.
Experience managing and motivating teams through change, creating a positive and productive work environment.
Strong customer-first mindset, with deep empathy for users, customers, and stakeholders.
Conceptual understanding of software development, including what accelerates or impedes execution or performance.
Experience working in a scrum or agile development environment, with a solid understanding of iterative workflows.
Multicultural, inclusive mindset, comfortable in a global, hybrid work setting across multiple locations.

Nice to Have

Experience in the tech industry or a similarly fast-paced environment.
Familiarity with tools and software used in product management and development.
Passion for innovation and continuous improvement in product processes and strategies.
Experience in sales enablement and/or product marketing
Experience in AI/ML and/or business workflow automation
Experience in entrepreneurship and/or building software products