Senior Product Operations Manager

You will own and oversee the day to day operational processes that support the MENA business, including onboarding customers and partners, ensuring activities run efficiently and in line with internal controls and local regulatory requirements. You will coordinate with Compliance and Finance to manage regulatory data and governance, identify opportunities to streamline workflows, and design scalable operational frameworks that underpin growth.

Responsibilities

• Own and oversee day-to-day operational processes supporting the MENA business including onboarding and integration of customers and partners, ensuring activities are executed efficiently and in line with internal controls, local regulatory frameworks and group standards.
• Manage and coordinate the operational data and management information required to support regulatory reporting and governance processes, working closely with Compliance and Finance to ensure accuracy, completeness and robust operational controls.
• Identify and implement process improvements to increase efficiency, reduce operational risk and streamline product workflows.
• Design and implement scalable operational frameworks that support increasing transaction volumes, new product launches and platform growth.
• Act as the operational bridge between Product, Engineering, Compliance and Finance to ensure operational readiness and effective execution of product initiatives.
• This is an in-office role, based in Dubai

Requirements

• 5+ years experience in Product Operations, Operations Management, Fintech Operations or a similar role.
• Experience working within regulated financial services or fintech environments.
• Strong understanding of operational governance, regulatory reporting and controlled processes.
• Proven experience designing and implementing scalable operational frameworks and workflows.
• Strong analytical and problem-solving skills with a focus on improving operational efficiency.
• Ability to operate effectively in fast-growing, early-stage environments.
• Excellent communication and stakeholder management skills across product, engineering and business teams.

Benefits

• Competitive salaries with regular reviews that reflect your impact, performance, and progression.
• Generous stock options so you directly share in the company’s growth and long-term success.
• Premium private healthcare to support your physical wellbeing.
• 26 days of annual leave, plus your birthday off, and regional bank holidays
• An enhanced parental leave policy to support you and your family at every stage.
• A MacBook, screens, and any additional equipment you need to perform at a high level.
• Access to salary sacrifice schemes covering childcare, groceries, EV cars, tech, pensions, bikes, and subscriptions.
• Modern, centrally located offices in London, Belfast, Dundalk, and Dubai - designed for collaboration and focus.
• An annual learning and personal development budget for training, exams, certifications, and qualifications - whatever helps you move forward.