Senior Program Coordinator- Behavioral Health

*** Senior Program Coordinator- Behavioral Health***

Join our Behavioral Health team as a Senior Program Coordinator and play a key role in advancing patient-centered care across our community. In this position, you’ll lead program initiatives, collaborate with interdisciplinary teams, and help drive meaningful outcomes for individuals facing behavioral health challenges. We’re looking for a highly organized, mission-driven professional who thrives in a fast-paced environment, values teamwork, and is passionate about improving access, quality, and coordination of care. If you’re ready to make a tangible impact while growing your career, we’d love to connect.

We offer career growth opportunities, a comprehensive benefits package, and competitive pay based on level of education and experience.

Apply today and grow your career with a team that truly values you.

Location:

• 625 Eden Park Drive

Work Schedule:

• Full-Time (80 hours bi-weekly)

Incentives & Benefits:

In addition to a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement—this role offers competitive pay based on education level and experience. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits

Job Requirements:
Bachelor's Degree in Business Engineering, Physical or Life Science, Medical, Nursing or Allied Health field (Required)
Master's Degree in Healthcare Administration (Preferred)
5 - 7 years professional experience in healthcare, business, operations, or consulting (Preferred)
Program Management - Advanced level of expertise and professionalism in spreadsheet, word processing, presentation, process flow mapping, and project management software required. Project planning rigor including defining project scope, creating charters and work plans. Supports implementation with operational owners, including evaluation, tracking progress against timelines, identifying/ resolving barriers, and recommending adjustments while creatively engaging project teams and internal customers.
Process Development – Specifically using the EMR and Office 365 is critical in this role. It is expected that this team member knows how to monitor performance after a process is implemented using data analysis and provide operational input.
Change Management and Process Improvement - This position is expected to know and apply tools and techniques in process improvement (Lean, Six-Sigma, IHI Improvement Model, etc.), standard project management rigor, organizational development, and change management. Serves as facilitator, mentor, coach, and technical resource for process improvement events (Value Stream Mapping, Time Studies, Rapid Improvement/Kaizen events, etc.). Identifies Process Improvement knowledge gaps within project teams, creates and conducts training in Lean principles, methods, and tools, as needed, in the appropriate format for the situation. Analyzes assigned areas of operations for potential improvement opportunities associated with quality, safety, flow, inventory control, standardization, line balance and level loading of work.
Data Analysis - Identifies appropriate metrics for a given process/project. Assists in the establishment of operational performance measurements and the monitoring of trends in key performance indicators to evaluate efficiency, effectiveness, quality, safety, cost, etc. using information systems data when available and developing data collection systems, tools and methods when needed. Identifies and overcomes barriers and risks that prohibit timely project completion and success. Is able to escalate issues, if needed, for resolution. Excels in data and information visualization through the creation of tables, graphs, and other infographics.
Interpersonal: Positively interacts with TriHealth team members at all levels of the organization, with an ability to form strong working relationships, and capability of facilitating teams to resolve conflict.
Other Project Management Professional (PMP) Certification Required
Other Certification in Six Sigma, Lean, or similar training Preferred

Job Overview:
This position will be responsible for an assigned service line's program management, process improvement, organizational development, change management, performance monitoring and data analysis. Projects may include, but are not limited to EMR processes, internal and external communication and marketing projects, projects that will involve other services lines as needed to improve upon the assigned service line, and new site identification/relocation/development/integration. The team member will be working with executive-level hospital and ambulatory leaders, hospital and ambulatory managers, physician leaders and all other team members. This work will include cross representative teams from various areas of the organization. Serves as an advisor and consultant to leadership for projects and programs that are aligned with TriHealth's five strategic pillars: people, growth, service, quality, and finance. Accountable for managing multiple programs and priorities, timely execution, implementation and management of deliverables, and professionalism consistent with the TriHealth Values and Always Behaviors.


Job Responsibilities:
Program Management: This position will be responsible for the management of all service line related project work plans including initiating, planning, executing, monitoring and controlling, and closing phases of complex projects. Uses project planning rigor including defining project scope, creating charters and work plans. Serves as internal consultant, strategic lead, and facilitator for TriHealth in the areas of process/product/service improvement, budget and financial management, marketing, product/service effectiveness, integration, customer feedback, and greater use of technology. Supports implementation with operational owners, including evaluation, tracking progress against timelines, identifying and resolving barriers, and recommending adjustments while creatively engaging project teams and internal customers. Identifies and overcomes barriers and risks that prohibit timely project completion and success. Assists in the development and implementation of growth strategies for through strategic planning, partnership opportunities, integration, innovative programs, and demonstration of value/impact of services. Leverages content knowledge expertise/experience across all appropriate divisions to bring value added service and/or expanded offerings to internal and external customers. Provides input on various program development concepts from start to implementation and evaluation. Demonstrates ability to manage multiple projects, initiatives, or programs effectively and independently. Allocates time to areas of responsibility based on business need and associated timelines. Capable at organizing complex work and projects across a variety of areas both clinical and non-clinical.
Process Development, Change Management and Process Improvement Lead: Facilitate, mentor, coach, and serve as a technical resource for process improvement events (Value Stream Mapping, Time Studies, Rapid Improvement/Kaizen events, etc.). Applies tools and techniques in process improvement (Lean, Six-Sigma, IHI Improvement Model, etc.). Includes all phases of process development, such as project management, organizational development, change management, training, performance monitoring and data analysis.
Data Analysis / Data Management / Data Stewardship: Identifies appropriate metrics for a given process/project. Provides detailed reports and updates for areas of responsibility. Assists in the establishment of operational performance measurements and the monitoring of trends in key performance indicators to evaluate efficiency, effectiveness, quality, safety, cost, etc. using information systems data when available and developing data collection systems, tools and methods when needed. Applies expertise and professionalism in data analytics, spreadsheet management. Serves as an expert in data and information visualization.
Leadership/Interpersonal Communications: Organize and manage relationships with key stakeholders including system and service line executives and physician leaders, frontline staff, community partners, etc. Works closely with various service line and system personnel and physician in achieving implementation plans and goals. Positively interacts with TriHealth team members at all levels of the organization, with an ability to form strong working relationships, and capability of facilitating teams to resolve conflict. Role model for professionalism in communication and presentations – taking audience needs into account. Other duties as assigned. Must be able to communicate effectively at all levels from front line to Sr. executives. Must be able to simplify complex information, situations, processes and tools and communicate them to others for effective learning and understanding.

Working Conditions:
Bending - Occasionally
Climbing - Rarely
Concentrating - Frequently
Continuous Learning - Consistently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Interpersonal Communication - Consistently
Kneeling - Rarely
Lifting <10 Lbs. - Occasionally
Lifting <50 Lbs. - Occasionally
Pulling - Rarely
Pushing - Rarely
Reaching - Occasionally
Reading - Frequently
Sitting - Frequently
Standing - Occasionally
Stooping - Occasionally
Talking -
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Consistently
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community