Senior Quality Assurance Analyst
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Quality Assurance Analyst based in the United States.
This role plays a key part in ensuring the quality, compliance, and continuous improvement of insurance operations within a highly regulated environment. You will be responsible for conducting detailed quality assurance reviews across retail insurance processes, identifying gaps, and recommending actionable improvements. The position requires close collaboration with internal stakeholders to ensure compliance standards are met while supporting operational excellence. You will also contribute to strengthening process consistency, risk mitigation, and service quality across the organization. Working in a collaborative and performance-driven environment, you will help uphold high standards while influencing improvement initiatives. This is an excellent opportunity for an experienced insurance professional who enjoys analytical work, problem-solving, and driving measurable quality outcomes.
Accountabilities:
- Conduct quality assurance reviews across insurance processes to identify compliance risks, operational gaps, and improvement opportunities.
- Analyze workflows and case handling practices to ensure alignment with internal standards and regulatory requirements.
- Collaborate with stakeholders to communicate findings and support the implementation of corrective action plans.
- Monitor adherence to quality standards and contribute to continuous improvement initiatives across teams and processes.
- Document review outcomes clearly and prepare reports that highlight trends, risks, and recommendations.
- Support the development and refinement of QA methodologies, tools, and evaluation frameworks.
- Act as a point of contact for quality-related questions and provide guidance to ensure consistency in execution.
- Bachelor’s degree or equivalent combination of education, training, and professional experience.
- Minimum 5 years of experience in the insurance industry or a related regulated environment.
- Strong understanding of quality assurance principles, compliance standards, and insurance operations.
- Excellent written and verbal communication skills with the ability to present findings clearly to stakeholders.
- Ability to work independently while managing priorities in a fast-paced, deadline-driven environment.
- Strong analytical mindset with attention to detail and a structured approach to problem-solving.
- Proficiency in Microsoft Office tools and general business applications.
- Commercial insurance experience is considered a strong plus.
- Competitive base salary ranging from $56,100 to $104,700 annually, plus potential performance-based incentives.
- Comprehensive health, dental, and vision insurance coverage.
- Retirement savings plan including 401(k) with additional financial programs.
- Generous paid time off, including personal days and volunteer time.
- Hybrid/remote work flexibility depending on role requirements.
- Tuition reimbursement and ongoing professional development opportunities.
- Employee assistance programs and wellbeing support resources.
- Charitable contribution matching and community engagement initiatives.