Senior Regional Executive, Service Infrastructure Support

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Industry: Computer Printer Manufacturing

Location: Alexandra Road

Basic + AWS + VB

Key Responsibilities

Partner Governance

Develop and govern service partner frameworks (appointment, assessment, categorization, development, motivation)
Establish holistic visibility of partner metrics (service level, business, MIF) with dashboards to better facilitate service partner review and development initiatives

Service Governance

Review and improve service policies, standards, and operational frameworks
Drive harmonization and best practice across ESCs

Compliance & Control

Support governance, compliance, audit, and personal data protection requirements
Monitor adherence to policies and coordinate corrective actions where required

Strategic Projects

Lead or support service transformation / strategic projects including coordination with key stakeholders (SEC, Business units, ESCs)

Job Requirements

Bachelor's degree in Business, Engineering, Operations Management, Information Systems, or related disciplines
Minimum 5 years of relevant working experience in customer service, operations, business process improvement, governance, or project management
Strong analytical, problem-solving, and communication skills
Proficient in Microsoft Excel and PowerPoint; experience with Power BI, CRM systems, or data analytics tools is an advantage
Strong stakeholder management skills, with the ability to work effectively across different countries and functions
Self-driven, proactive, and able to manage multiple priorities in a regional, cross-cultural environment

JOBID: JOB-00531

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Please send your updated cv to josie.cha@peopleprofilers.com

We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd
EA Licence Number: 02C4944
Tel: 6950 9756
EA Personnel: Cha Zi Jing Josie
EA Registration Number: R24124843