Senior Sales Support Coordinator

At USP, we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards. We foster an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities. Our partnerships, standards, and research reflect our belief that ensuring broad participation in scientific leadership results in stronger, more impactful outcomes for global health.

USP is proud to be an equal employment opportunity employer (EEOE) and is committed to ensuring fair, merit-based selection processes that enable the best scientific minds—regardless of background—to contribute to advancing public health solutions worldwide. We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment.

Brief Job Overview

This is a non-supervisory position responsible for supporting customer development and outreach to tier 3 and tier 4 all over India. By developing personal working relationships with our customers and stakeholders, SCD grows customers’ awareness, understanding and preference for USP products and services which will help to achieve USP’s annual goals and objectives of SCD. The position has the primary responsibility of answering queries, generating sales and making proactive phone calls and collaborating with SCD managers for seamless transformation of information and data.

The Sales Support Role has the following responsibilities:

• Source new sales opportunities through inbound lead follow up and outbound cold calls/emails to Tier 3 and Tier 4 customers.
• To do targeted promotion of new product lines to customers every month and update those insights in sales force.
• Develops sales opportunities by researching and identifying potential accounts; soliciting new accounts
• Profiling a customer list based on the conversations with Tier 3 & Tier 4 customers and track their performance in sales force on a regular basis.
• Promote upcoming user forums/live webinars and education programs to potential customers generated through lead follow up.
• Provide customer support by forwarding technical queries to scientific liaison or RS tech team.
• Assesses competitors by analyzing and summarizing competitor information and trends; identifying sales opportunities.
• Conduct user forums and specific trainings to inside sales customers to advocate the usage of USP offerings and cater to the training requirements of customers.
• For MSME customers, create awareness about USP’s products & services, provide access to documentary standards and promote training programs as per calendar setup by USP Education Team

How will YOU create impact here at USP?

As part of our mission to advance scientific rigor and public health standards, you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity, regulatory excellence, and evidence-based decision-making to ensure health systems worldwide can rely on strong, tested, and globally relevant quality standards.

Additionally, USP’s People and Culture division, in partnership with the Equity Office, invests in leadership and workforce development to equip all employees with the skills to create high-performing, inclusive teams. This includes training in equitable management practices and tools to promote engaged, collaborative, and results-driven work environments.

Who is USP Looking For?

The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:

• Bachelor’s degree in Business, Life Sciences, Biotechnology, Microbiology, Pharmacy, Engineering, or related field.
• 1–2 years of experience in inside sales, customer support, telecalling, lead generation, or customer engagement

Preferred Skills

• Strong communication and interpersonal skills
• Basic knowledge of CRM tools and MS Office
• Ability to coordinate with customers and internal teams
• Sales orientation and follow-up discipline
• Presentation and virtual meeting skills

Supervisory Responsibilities

No, this is an individual contributor role.

Benefits

USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected.

Note: USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.