Senior ServiceNow Engineer- VP

An established global organisation is looking for an experienced Senior ServiceNow GRC Engineer to join its technology team. This is a hands-on engineering role focused on the design, implementation, enhancement, and support of ServiceNow Governance, Risk & Compliance (GRC) solutions.

Working closely with platform leadership and technical stakeholders, you will play a key role in developing and optimising ServiceNow capabilities across Integrated Risk Management (IRM), Business Continuity Management (BCM), and Third-Party Risk Management (TPRM).

Key Responsibilities

• Act as a Subject Matter Expert (SME) for the ServiceNow platform, with a particular focus on GRC and IRM modules.
• Design, develop, and support complex ServiceNow solutions aligned with business and regulatory requirements.
• Translate business requirements into scalable technical solutions, leveraging automation and integration opportunities.
• Manage the technical delivery of platform enhancements, upgrades, and integrations.
• Review, estimate, and prioritise incoming development requests and enhancement initiatives.
• Ensure solutions align with ServiceNow best practices and maintain platform health and stability.
• Provide technical governance and oversight for platform changes and developments.
• Support testing and deployment activities for platform upgrades and releases.
• Identify opportunities to improve operational efficiency through automation and process optimisation.
• Develop and maintain technical documentation, procedures, and training materials.
• Collaborate with global stakeholders to share best practices and drive continuous improvement.
• Provide guidance and mentorship to junior engineers and offshore resources.

Skills & ExperienceEssential

• 5+ years' experience implementing and supporting ServiceNow solutions.
• Strong experience with ServiceNow GRC / Integrated Risk Management (IRM).
• Hands-on experience designing and developing ServiceNow workflows, automations, and integrations.
• Strong understanding of governance, risk, and compliance processes.
• Experience managing platform upgrades, enhancements, and technical governance.
• Excellent troubleshooting and root cause analysis skills.
• Strong stakeholder management and communication skills.
• Experience working within highly regulated environments.

Desirable

• Experience with Business Continuity Management (BCM) and Third-Party Risk Management (TPRM).
• Knowledge of regulatory frameworks and operational resilience requirements.
• Familiarity with DORA and related compliance standards.
• Understanding of ITIL, COBIT, or similar governance frameworks.
• Experience within financial services, insurance, or other regulated sectors.

Qualifications

• Degree in Information Technology, Computer Science, Engineering, or a related discipline.
• Current ServiceNow certifications.
• Relevant industry certifications would be advantageous.

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