Senior Spa & Membership Executive
Fairmont St Andrews is looking for an exceptional Senior Spa & Membership Executive to join our award-winning Spa & Wellness team.
As the face of Fairmont Spa & Wellness, you will deliver an elegant, seamless and genuinely personalised experience for every guest and member. This is a fantastic opportunity for a passionate hospitality professional who thrives on building relationships, creating memorable experiences and driving commercial success.
What you will be doing:
- Deliver outstanding five-star guest and member experiences from arrival through to departure.
- Lead the daily Spa Reception operation, ensuring exceptional service standards are consistently achieved.
- Drive membership growth and retention through personalised tours, relationship building and member engagement initiatives.
- Maximise revenue opportunities through treatment bookings, retail sales, membership sales and upgrades.
- Build lasting relationships with guests and members, anticipating their needs and creating memorable experiences.
- Support, coach and inspire Spa Reception colleagues, leading by example in service excellence.
- Maintain the highest standards across reception operations, administration and guest communications.
What we are looking for:
- Supervisory or team leadership experience is desirable.
- A passion for delivering exceptional guest experiences.
- Excellent communication and relationship-building skills.
- Strong organisational skills with exceptional attention to detail.
- Commercial awareness with a passion for sales and guest engagement.
- Experience using Book4Time or Opera Cloud is advantageous.
- Previous experience in a guest-facing hospitality role, ideally within a luxury hotel or spa environment.
Why You’ll Love Working With Us
Free annual night stay (permanent staff)
Big hotel discounts for you, friends & family – plus worldwide Accor perks
Free staff shuttle, meals on duty & full access to pool, gym & classes
Half-price dining, spa savings & great golf/retail discounts
Complimentary golf & gym
Wellbeing support with VIVUP & long service rewards
Staff events, Christmas gifts & family celebrations