Senior Specialist, AR - Italian

Collections Specialist is responsible for the management and collection of outstanding customer accounts, whilst maintaining the highest level of customer service. Collections Specialists will engage regularly, via telephone and other forms of communication with customers to ensure the timely payment of invoices and assist with the resolution of any disputes or queries raised by customers.
Collections Specialists will engage in problem solving and actively aim to find solutions to issues that are inhibiting the payment of invoices. Collectors require high levels of comprehension skills, excellent problem-solving skills, ability to think on their feet and most importantly they must be proactive.

Key Responsibilities :

• Handling customer on account agreement.
• Focal point between customer and AR analyst
• Escalation points for Collection Analytics within local organization
• Primary customer contact (phone, mails or visit)
• Updates Getpaid tool based on customer engagement.
• Focal point for local language dependencies
• Partnering with analyst to exceed portfolio targets.
• Fluent with both English and Italian

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