Senior Specialist, Ground (Product Owner)

Summary

We are seeking a dynamic Product Owner to lead the development and enhancement of Scoot’s self-service check-in channels and other day-of-travel applications. In this role, you will transform complex operational challenges into simple, scalable digital solutions that support efficient ground operations.

You will play a key role in elevating the customer experience across passenger-facing platforms by introducing innovative features aligned with evolving industry trends. As the product owner, you will define and manage the product roadmap, driving initiatives end-to-end—from concept and development through to deployment and rollout—while collaborating closely with cross-functional stakeholders.

Job Description

Product Owner / Management

Act as the Product Owner for Scoot’s self service check-in platforms and/or day-of-travel applications, ensuring consistent product vision, roadmap alignment, and delivery quality.
Ensure accurate capture of business requirements and advocate for operational needs throughout the product lifecycle.
Define and track key product performance metrics to measure effectiveness of digital check-in channels.
Ensure product roadmap, feature prioritization, and delivery outcomes are aligned with organizational Objectives and Key Results (OKRs).
Establish dashboards and reporting mechanisms to provide visibility on product performance, customer experience, and operational impact.
Drive continuous improvement by using data insights to identify gaps, optimize features, and enhance overall product performance.
Collaborate closely with Product Owners of other Scoot applications to ensure feature consistency and alignment across all customer touchpoints.
Partner with Business Analysts, Developers, and Operation stakeholders to deliver product enhancements, prioritize and resolve defects.
Serve as the representative of the Scoot Ground Department for all Day-of-Travel (DOT) initiatives and issues.
Lead and execute User Acceptance Testing (UAT) for new features to ensure alignment with business requirements.
Oversee comprehensive regression testing across all check-in platforms to safeguard system integrity and customer experience.
Own end-to-end release management, including planning and coordinating feature rollouts, driving operational readiness and process updates, leading stakeholder communications and change management initiatives.
Respond to customer feedback on Scoot's self service check-in channels

Digitisation and AI Adoption

Ensure high availability, reliability, and performance of all digital check-in channels.
Develop, maintain, and regularly validate Business Continuity Plans (BCP) to mitigate operational risks.
Lead the Department’s digitalisation and AI adoption initiatives across identified focus areas to enhance operational efficiency and effectiveness.
Champion the adoption of IT and AI tools (e.g., JARVIS, Copilot) in daily work processes to drive productivity and innovation.
Drive digitalisation projects end-to-end, ensuring timely delivery, resolution of implementation issues, and sustained adoption across stakeholders.
Monitor and drive adoption rates and value realization of digital initiatives, ensuring alignment with business objectives.
Provide management with regular updates and strategic oversight on digitalisation pipelines, project progress, and achieved outcomes.
Promote and embed Agile methodologies within the Ground Department to enhance project delivery speed, flexibility, and collaboration.

Station Audit

Execute scheduled audits and inspections in alignment with the established audit plan and compliance requirements.
Engage with auditees to ensure timely resolution and closure of findings.

Job Requirements:

Bachelor's Degree in Business, Engineering, Information Technology, Project Management or related field from a recognised instituition.
Familiarity with Agile methodologies and tools (e.g. Jira, Confluence etc.) and Agile software development.
Experience with Waterfall and/or Agile methodologies.
Meticulous and strong in numerical analysis, report writing and presentation skills.
Ability to travel internationally when necessary / within a short notice.

Key Skills:

Field will be used for Job Posting for Hiring)- Strong communication and documentation skills.
Comfortable with managing multiple stakeholders (external and internal) from diverse backgrounds and various business functions.
Strong analytical and conceptual thinking, with the ability to produce clear, detailed and accurate requirements.
Thrive in ambiguous environments, demonstrating the ability to work independently and make sound decisions in fast-paced, dynamic settings.

Preferred:

Possessing one of more of the following skills / experience will be advantageous:
Project Management Certification (e.g. PMP, Certified Scrum Product Owner/Scrum Master).
Proven experience in digitizing customer journeys and deploying self service solutions.
Experience in Aviation industry.