FreeHire

FCI-CCM

Senior Support Engineer

Show

Broad Function:<\/span><\/span><\/span><\/span><\/u><\/b>
<\/span><\/span><\/p>

<\/span><\/span><\/span><\/span><\/b>
<\/span><\/span><\/p>

We are seeking a\nProduction Support Engineer who will be responsible for providing technical\nsupport to customers using Java\-based applications and certain composition\nengines like Quadient, OpenText, etc. Provide optimal solutions for the core\nproblems, code fixes, diagnose and fix operational issues.<\/span><\/span><\/span><\/span>
<\/span><\/span><\/p>

<\/span><\/span><\/span>
<\/span><\/span><\/p>

<\/span><\/span><\/span><\/span><\/b>
<\/span><\/span><\/p>

Roles and Responsibilities:<\/span><\/span><\/span><\/span><\/u><\/b>
<\/span><\/span><\/p>


<\/span><\/p>

<\/span><\/span><\/span><\/span><\/b>
<\/span><\/span><\/p>

1.<\/span> <\/span><\/span><\/span><\/span><\/span><\/span>Issue Resolution and SLA Adherence:<\/span><\/span><\/span><\/span><\/u><\/b>
<\/span><\/span><\/p>

<\/span><\/span><\/span><\/span>
<\/span><\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span><\/span><\/span>Resolve\ncomplex issues with minimal downtime and adherence to SLAs.<\/span><\/span><\/span><\/span>
<\/span><\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span><\/span><\/span>Perform RCA\nfor critical failures and provide comprehensive documentation.<\/span><\/span><\/span><\/span>
<\/span><\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span><\/span><\/span>Implement\nfailover mechanisms for high availability during outages.<\/span><\/span><\/span><\/span>
<\/span> <\/span><\/span><\/span><\/span><\/span><\/u><\/b>
<\/span><\/span><\/p>

2.<\/span> <\/span><\/span><\/span><\/span><\/span><\/span>Automation and Predictive Analysis:<\/span><\/span><\/span><\/span><\/u><\/b>
<\/span><\/span><\/p>


<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span><\/span><\/span>Automate\nrecurring tasks using Python, Bash, or other scripting tools.<\/span> <\/span><\/span><\/span><\/span><\/span>
<\/span><\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span><\/span><\/span>Configure\nproactive monitoring and alerts to minimize manual intervention.<\/span> <\/span><\/span><\/span><\/span><\/span>
<\/span><\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span><\/span><\/span>Use\npredictive analysis to identify and preempt potential failures.<\/span> <\/span><\/span><\/span><\/span><\/span>
<\/span><\/span><\/p>

<\/span><\/span><\/span>
<\/span><\/span><\/p>


<\/span><\/p>

3.<\/span> <\/span><\/span><\/span><\/span><\/span><\/span>Technical Expertise:<\/span><\/span><\/span><\/span><\/u><\/b>
<\/span><\/span><\/p>


<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span><\/span><\/span>Troubleshoot\ndatabases (SQL/NoSQL) and optimize query performance.<\/span> <\/span><\/span><\/span><\/span><\/span>
<\/span><\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span><\/span><\/span>Work\nextensively with Kafka for messaging and Amazon EKS for container\norchestration.<\/span> <\/span><\/span><\/span><\/span><\/span>
<\/span><\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span><\/span><\/span>Develop and\nmaintain solutions using Java and Spring Boot.<\/span> <\/span><\/span><\/span><\/span><\/span>
<\/span><\/span><\/p>

<\/span><\/span><\/span>
<\/span><\/span><\/p>

4.<\/span> <\/span><\/span><\/span><\/span><\/span><\/span>Collaboration and Documentation:<\/span><\/span><\/span><\/span><\/u><\/b>
<\/span><\/p>


<\/div>

·<\/span> <\/span><\/span><\/span><\/span><\/span><\/span>Conduct\nbiweekly review meetings with stakeholders.<\/span> <\/span><\/span><\/span><\/span><\/span>
<\/span><\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span><\/span><\/span>Escalate\ncritical issues to Level 2 with detailed analysis and logs.<\/span> <\/span><\/span><\/span><\/span><\/span>
<\/span><\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span><\/span><\/span>Maintain\nclear documentation of workflows, application flows, and resolution\nplaybooks.<\/span> <\/span><\/span><\/span><\/span><\/span>
<\/span><\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span><\/span><\/span>Foster a\ncollaborative team environment by sharing learnings and solutions.<\/span><\/span><\/span><\/span>
<\/span><\/span><\/p>


<\/span><\/p>

5.<\/span> <\/span><\/span><\/span><\/span><\/span><\/span>Monitoring and Alerting:<\/span><\/span><\/span><\/span><\/u><\/b>
<\/span><\/span><\/p>


<\/p>

·<\/span> <\/span><\/span><\/span><\/span><\/span><\/span>Configure\ntools like Prometheus, Grafana, or ELK for real\-time system monitoring.<\/span> <\/span><\/span><\/span><\/span><\/span>
<\/span><\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span><\/span><\/span>Set up\nproactive alert systems to address potential system issues.<\/span> <\/span><\/span><\/span><\/span><\/span>
<\/span><\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span><\/span><\/span>Audit\nmonitoring configurations to align with evolving system requirements.<\/span> <\/span><\/span><\/span><\/span><\/span>
<\/span><\/span><\/p>

<\/span><\/span><\/span>
<\/span><\/span><\/p>

6.<\/span> <\/span><\/span><\/span><\/span><\/span><\/span>New Feature Development and Maintenance:<\/span> <\/span><\/span><\/span><\/span><\/span><\/u><\/b>Collaborate with product teams to deploy new features\neffectively.<\/span> <\/span><\/span><\/span><\/span><\/span>
<\/span><\/span><\/p>


<\/div><\/span>

Requirements<\/h3>

·<\/span> <\/span><\/span><\/span><\/span>Bachelor\u2019s degree in computer science or related\nfield.<\/span> <\/span><\/span><\/span>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span>3+ years of experience in production support or\nrelated roles.<\/span> <\/span><\/span><\/span>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span>Expertise in Java, SQL, Kafka, MongoDB, and Amazon\nEKS.<\/span> <\/span><\/span><\/span>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span>Proficiency in scripting languages like Python and\nBash.<\/span> <\/span><\/span><\/span>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span>Familiarity with cloud services, microservices\narchitecture, and DevOps tools.<\/span> <\/span><\/span><\/span>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span>Strong analytical and problem\-solving skills with\nRCA and log analysis experience.ca<\/span><\/span>
<\/span><\/p>


<\/div><\/span>

Benefits<\/h3>

The company offers a range of employee\nbenefits including:<\/span> <\/span><\/span><\/span><\/span><\/b>
<\/span><\/p>

<\/span><\/span><\/span><\/span>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span><\/span><\/span>Cashless medical insurance for employees, spouses,\nand children<\/span><\/span><\/span>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span><\/span><\/span>Accidental insurance coverage<\/span><\/span><\/span>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span><\/span><\/span>Life insurance coverage<\/span><\/span><\/span>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span><\/span><\/span>Retirement benefits including Provident Fund (PF)\nand Gratuity<\/span><\/span><\/span>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span><\/span><\/span>ESI*<\/span><\/span><\/span>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span><\/span><\/span>Complementary meal coupons<\/span><\/span><\/span>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span><\/span><\/span>Company\-paid transportation<\/span><\/span><\/span>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span><\/span><\/span>Sodexo benefits for income tax savings<\/span><\/span><\/span>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span><\/span><\/span>Paternity & Maternity Leave Benefit<\/span><\/span><\/span>
<\/span><\/p>

·<\/span> <\/span><\/span><\/span><\/span><\/span><\/span>National Pension Saving<\/span><\/span><\/span>
<\/span><\/p>


<\/div><\/span>