Senior Team Member, GWB Middle Office

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Job Title: Senior Team Member, GWB Middle Office
Company: RHB Bank Berhad

Job Summary:
We are seeking an experienced and detail-oriented senior team member to join our Global Wholesale Banking (GWB) Middle Office at RHB Bank Berhad. In this role, you will be responsible for overseeing and managing various middle office functions, ensuring smooth operations between front and back office teams, and maintaining regulatory compliance.

Key Responsibilities:

(1) Lead and perform new customer onboarding for:

Corporate & Commercial clients
Financial Institutions
Capital Markets / Corporate Deals

(2) Conduct Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) assessments, Conflict of Interest (COI) checks, including:

Ownership and control structure analysis
Beneficial ownership identification
Sanctions, PEP, and adverse media screening
Perform Conflict of Interest (COI) checks in accordance with bank policies
Ensure onboarding documentation meets regulatory, policy, and audit standards

(3) Customer Data Management

Perform customer creation and maintenance in core banking and related systems
Ensure data accuracy, completeness, and consistency across systems
Maintain proper record keeping and document retention in line with regulatory requirements
Handle periodic KYC reviews and trigger events

(4) Quality Control (QC) & Governance

Perform QC reviews on onboarding and review cases completed by team members
Identify gaps, errors, or control weaknesses and ensure timely remediation
Support internal audits, regulatory examinations, and compliance reviews
Assist in enhancing process controls, SOPs, and workflows

(5) Stakeholder Management (act as a key point of contact for):

Front Office / Relationship Managers
Compliance, Financial Crime, and Risk teams
Operations, IT, and other internal stakeholders
Provide clear guidance on onboarding, KYC, and AML/CFT requirements
Escalate issues, risks, and delays appropriately

(6) Reporting & Team Support

Prepare management reports, MIS, and regulatory-related statistics
Track onboarding volumes, turnaround time, and QC findings
Support team capacity planning and task allocation
Provide guidance, coaching, and on-the-job support to team members

Key Requirements

Experience

5–6 years of relevant experience in:
Client onboarding
Middle office / operations
KYC / AML / CDD / EDD
Experience covering Corporate, Commercial, Financial Institution, and Capital Markets clients is highly preferred
Prior experience in a banking or financial institution environment is required
Exposure to quality control or team-lead responsibilities is an advantage

Qualifications & Certifications

Bachelor’s degree in Business, Finance, Banking, Economics, or related fields
AML/CFT certification (e.g. ACAMS, ICA, or equivalent) is required or strongly preferred

Skills & Competencies

Strong understanding of AML/CFT, KYC, and regulatory requirements
Good knowledge of beneficial ownership, complex structures, and financial institutions
Strong attention to detail and risk awareness
Effective stakeholder communication and issue-resolution skills
Ability to manage priorities in a fast-paced environment
Proficient in Microsoft Office (Excel, Word, PowerPoint. Power BI)
Experience with onboarding or core banking systems is an advantage

Personal Attributes

High integrity and professionalism
Strong sense of ownership and accountability
Analytical and structured thinking
Able to work independently and lead by example

(1) Lead and perform new customer onboarding for:

Corporate & Commercial clients

Financial Institutions

Capital Markets / Corporate Deals

(2) Conduct Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) assessments, Conflict of Interest (COI) checks, including:

Ownership and control structure analysis

Beneficial ownership identification

Sanctions, PEP, and adverse media screening

Perform Conflict of Interest (COI) checks in accordance with bank policies

Ensure onboarding documentation meets regulatory, policy, and audit standards

(3) Customer Data Management

Perform customer creation and maintenance in core banking and related systems

Ensure data accuracy, completeness, and consistency across systems

Maintain proper record keeping and document retention in line with regulatory requirements

Handle periodic KYC reviews and trigger events

(4) Quality Control (QC) & Governance

Perform QC reviews on onboarding and review cases completed by team members

Identify gaps, errors, or control weaknesses and ensure timely remediation

Support internal audits, regulatory examinations, and compliance reviews

Assist in enhancing process controls, SOPs, and workflows

(5) Stakeholder Management (act as a key point of contact for):

Front Office / Relationship Managers

Compliance, Financial Crime, and Risk teams

Operations, IT, and other internal stakeholders

Provide clear guidance on onboarding, KYC, and AML/CFT requirements

Escalate issues, risks, and delays appropriately

(6) Reporting & Team Support

Prepare management reports, MIS, and regulatory-related statistics

Track onboarding volumes, turnaround time, and QC findings

Support team capacity planning and task allocation

Provide guidance, coaching, and on-the-job support to team members

Key Requirements

Experience

5–6 years of relevant experience in:

Client onboarding

Middle office / operations

KYC / AML / CDD / EDD

Experience covering Corporate, Commercial, Financial Institution, and Capital Markets clients is highly preferred

Prior experience in a banking or financial institution environment is required

Exposure to quality control or team-lead responsibilities is an advantage

Qualifications & Certifications

Bachelor’s degree in Business, Finance, Banking, Economics, or related fields

AML/CFT certification (e.g. ACAMS, ICA, or equivalent) is required or strongly preferred

Skills & Competencies

Strong understanding of AML/CFT, KYC, and regulatory requirements

Good knowledge of beneficial ownership, complex structures, and financial institutions

Strong attention to detail and risk awareness

Effective stakeholder communication and issue-resolution skills

Ability to manage priorities in a fast-paced environment

Proficient in Microsoft Office (Excel, Word, PowerPoint. Power BI)

Experience with onboarding or core banking systems is an advantage

Personal Attributes

High integrity and professionalism

Strong sense of ownership and accountability

Analytical and structured thinking

Able to work independently and lead by example