Senior Technical Architect
· Must have a minimum of 12–15 years of experience in enterprise solution architecture, with significant Microsoft Dynamics 365 CRM and contact center implementation experience
- Mandatory Skills:
o Microsoft Dynamics 365 CRM architecture and solution design
o Enterprise-scale system integration (APIs, middleware)
o Contact center platform integration (e.g., Genesys, Cisco, Avaya)
o Technical leadership and stakeholder engagement
o Security, compliance, and data governance in public sector context
- Preferred / Optional Skills:
o Azure cloud services (Logic Apps, Service Bus, Functions)
o Power Platform (PowerApps, Power Automate)
o Agile / DevOps delivery practices
o Experience with government digital service standards
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