Server (44466)

Summary of Server Position:

The Server is responsible for providing friendly, attentive, and efficient service to ensure every guest has an exceptional dining experience. Servers create a welcoming environment, guide guests through the menu, and anticipate guest needs throughout their visit. The primary goal is to deliver outstanding hospitality, so guests leave satisfied and excited to return again and again.

Licensing Requirements:

  • Valid Food Handlers Certification
  • Valid Alcohol Service Certification

Duties & Responsibilities:

  • Welcome and greet guests, ensuring they feel comfortable and receive attentive, personalized service
  • Inform guests of specials, menu items, ingredients, and menu changes
  • Make guest focused recommendations you genuinely feel your guests will enjoy
  • Answer questions about our food, beverages and other restaurant functions and services
  • Take food and beverage orders from guests, enter orders in our point-of-sale system
  • Deliver food and beverages from kitchen and bar to guests in a timely manner
  • Conduct age verification for alcoholic service following ABC requirements and Company procedures at all times
  • Manage guest liquor consumption effectively and in accordance with ABC requirements and Company procedures
  • Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests
  • Perform side work at the start and end of each shift as required by service station assignment
  • Maintain clean service areas
  • Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable)
  • Be ready and willing to assist fellow servers as situations arise
  • Be ready and willing to assist busser with clearing and resetting tables
  • Thank guests for their visit and invite them to return
  • Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or director

Knowledge, Skills, & Abilities:

  • Strong customer service and hospitality skills
  • Knowledge of menu items, ingredients, and daily specials
  • Ability to make menu recommendations and answer guest questions
  • Proficiency in basic math, with the ability to accurately handle cash, credit card, and other payment transactions while operating a point of sale (POS) system
  • Ability to multitask and work efficiently in a fast paced environment
  • Strong attention to detail and commitment to guest satisfaction
  • Team oriented with a willingness to assist coworkers as needed